Work With Us
Do you feel passionate about providing support, comfort, and companionship to those who need it?
There are a few jobs that are as rewarding as working for a locally owned and operated agency. As one of the premier Home Care Agencies in South East Pennsylvania, we are always excited at the opportunity to provide jobs to members of our community.
Have you thought of being
a caregiver to a client?
Do you know you can be paid
to be a caregiver to your family member?
OUR VALUES
We are dedicated to providing a safe and supportive environment for our clients and their families, while helping them to live as independently as possible. We are committed to providing the highest level of care, while respecting the dignity and privacy of each individual and recognizing their unique needs.
Please review our job opportunities in the Philadelphia area
EMPLOYEE BENEFITS
Our goal is to provide our employees with the support they need to be successful and to feel valued.
We are proud to offer our employees an excellent benefits package that includes health insurance, retirement savings, paid vacation and sick time, disability insurance, and life insurance. We also offer other perks such as paid training, bonus incentives, and flexible work schedules.
Health Insurance
Dental Insurance
Prescription Plan
Life Insurance
Direct Deposit
Holidays
Vacation Days
Sick Days
Paid Training
Referral Bonus
Parental Leave
Competetive Pay & Bonus Incentives
Leadership Offsite Training Academy
OUR CURRENT OPENINGS
Reliance Family Care Services Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Bluemont Technology and Research Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
DIRECT SUPPORT PROFESSIONAL
Job Summary
Direct Support Staff support individuals with disabilities in community-based residential homes and family support services. Direct Support Staff assist individuals with daily living skills development, health and wellness management, medication administration, behavioral and communication and development and personal care. Quality support services will be delivered with dignity and respect for each individual’s unique needs. Direct Support Staff advocate for individuals to be fully integrated into community life.
Job Duties & Responsibilities
- Implement each person’s Individual Daily Program Plan
- Assists each person with his or her personal cares and daily routine.
- Shows respect and dignity while assisting each person.
- Provides choices and promotes independence at home and in the community.
- Supports people in establishing and maintaining relationships with friends, family, and community connections.
- Clearly and accurately documents information related to each person’s daily program plan.
- Follows Abuse Prevention Plan as written for each person
- Demonstrates ability to support each person’s dignity of risk while following through with specific plans to reduce vulnerability in identifies areas.
- Clearly and accurately documents incidents related to the person’s vulnerabilities and communicates information as outlined in the person’s individualized plan.
- Follows Health Plans as written for each person
- Administers medications and treatments as directed
Is able to locate and use medical information established by the program director. - Clearly and accurately documents changes in the person’s condition and communicates this information to the nurse or coordinator.
- Administers medications and treatments as directed
- Completes work duties as assigned
- Provides a clean and safe environment for each person.
Prepares and provides balanced meals according to the basic food groups. - Clearly and accurately documents and reports maintenance or household needs to the appropriate supervisor.
Arrives on time and works his/her scheduled shift. - Maintains staff coverages until relief staff are on duty or until a charge person has given approval to leave
- Accepts and offers guidance and instruction to/from co-workers in a helpful manner.
- Safety Operates a company vehicle to include: running errands, transporting individuals to appointments, community outings, shopping.
- Provides a clean and safe environment for each person.
Required Qualifications
- Communication
- Communicates clear and accurate information to RFC team members.
- Maintains confidentiality.
- Accepts and can provide constructive feedback in a respectful manner.
Accountability
- Takes responsibility for carrying out essential job duties in a competent manner.
- Adheres to agency policies and procedures.
- Completes training requirements according to RFC staff development standards.
- Represents RFC in a positive and respectful manner.
Proactive
- Uses information and data to improve the quality of service provided.
- Takes initiative to improve personal skills, knowledge, and team performance.
Team Player
- Shows respect for others’ perspectives, styles, and ideas.
- Works with others to meet agreed timelines and objectives.
- Is flexible and willing to respond to changes needed to improve service.
Working Conditions
The physical demands described below are representative of those that must be met in order to successfully complete essential job functions. In compliance with the Americans with Disabilities Act, reasonable accommodations will be considered.
- Frequent pushing, pulling, grasping, reaching below shoulder level, and lifting/carrying up to 35 lbs. unassisted may be required.
- Occasional bending, stooping, squatting, kneeling, climbing, crawling, walking on uneven ground, reaching above shoulder level, and lifting/carrying in excess of 35 lbs. unassisted may be required.
- This position requires spending the majority of the workday standing or walking.
- This position requires working 75-90 percent indoors and 10-25 percent outdoors.
- The ability to safety operate a passenger vehicle.
OUR POSITIONS
We invite you to view the positions for which we frequently hire. We do not currently have openings for these poitions, but we encourage you to check back often to see if one becomes avilable.
Residential Program Manager
Job Summary
This position manages ODP licensed Residential Program. This role manages supervisors and/or individual contributors and delegates tasks and activities of staff to ensure program and quality standards are met.
Job Duties & Responsibilities
- Manage the ODP licensed Residential Program.
- Direct Reports include Program Specialist and Supervisors.
- Responsible for scheduling Direct Support Professionals and covering shifts as necessary.
- Participates in residential hiring and onboarding.
- Drive the management vision for the programs.
- Improve the quality and incident management of the program.
- Responsible for developing the team in the residential program.
- Manage the headcount for the residential program to ensure we are meeting/exceeding staffing capacity.
- Manage the inventory for the residential program (vehicles, supplies, grocery, consumer funds, etc.).
- Manage direct reports including, but not limited to, staff evaluations, monitoring and scheduling required staff training, seminars, and conferences.
- Oversee the residential budget and work with staff schedules to ensure overtime stays within guidelines.
- Monitor fiscal, medical, personal and ISP documentation of consumers to ensure accuracy.
- Serve as an active member of each consumer’s Inter-Disciplinary Team (IDT), which includes involvement in Individual Habilitation Plan development.
Submit monthly written reports to the appropriate individuals outlining operational status, progress, and concerns. - Ensure that staff is documenting accurate and current plans accurately, to ensure the consumer’s overall needs are being met, i.e. employment, recreational, emotional.
- Serve as on-call back up for coverage and/or emergencies.
- Manage the Supervisor weekends On-Call rotation.
- All other duties as assigned as it relates to the position.
Required Qualifications
- Bachelor’s degree or an associate degree.
- Minimum of 5 years of experience working with individuals with intellectual disability and mental health.
- Minimum of 5 years of experience managing and supervising a team.
- Clear criminal history, medical/tuberculosis screening.
- Valid driver’s license.
- CPR/First Aid certification.
- Must demonstrate effective verbal and written communication skills.
- Must demonstrate effective use of Microsoft Word, Excel and office suite products.
- Ability to use technology and learn new technology.
- Demonstrates the organization’s core competencies and solid customer service skills.
- Ability to translate 6400 regulations into practice.
- Ability to form effective partnerships with all stakeholders including family, and caregivers.
- Effectively problem solve with the ability to proactively address issues preventing escalation.
- Demonstrates ability to handle multiple projects and details simultaneously.
- Ability to work well under pressure and flexibility to respond to changing priorities, unplanned events, or emergencies.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
PROGRAM SPECIALIST
Job Summary
The Program Specialist is responsible for supporting the mission of RFC Services by coordinating all aspects of consumer care with families, caregivers, employees, and external stakeholders.
Job Duties & Responsibilities
- Coordinates all aspects of consumer support, ensuring implementation of behavior plans, regulatory and licensing compliance, maximizing consumer choice and treating all participants with personal dignity.
- Participates in the assessment, evaluation and planning of consumer support, and revising individual plans as necessary.
- Completes initial consumer assessments, updates, and discharge summaries on planned/unplanned discharges within prescribed timeframes.
- Participates in the development of Individual support plan and outcome reviews for each individual served.
- Supervises implementation of support plan bringing to the attention of supervisor any plans unable to implement.
- Assists in the development and implementation of behavioral management programs to encourage appropriate behavior.
- Contributes and implements the quality management, incident and risk management processes.
- Ensures all team members are aware of the components of the ISP.
- Engages parent(s) or caregivers on plan implementation and ongoing exchange of information.
- Provides crisis intervention as necessary to support consumers. Uses the least restrictive emergency procedure when necessary to protect the individual from injuring self or others.
- Follows intervention policies and regulations. State unusual incident standards are understood and followed.
- Ensures all documents and consumer records are accurate and submitted timely as per agency policy and procedures and regulations.
- Assists in the development and implementation of therapeutic group and individual activities to be used during non-production periods.
- Provides support to direct service staff encouraging productive activities and redirection of behaviors as necessary.
- Assist in the resolution of transportation problems or mobility needs as necessary.
- Serves on behavior intervention committee and other committees as appropriate.
- Maintains certification to administer medication. Ensure accountability systems are in place for the appropriate administration of medication.
- CPR certified and First Aid trained.
- Provide coverage for direct support professionals, if necessary.
- Participate in the development of the Quality Management Plan.
- Assures waiver compliance.
- Supervision of the residential site supervisor.
- Participates in annual 6400 licensing reviews.
- Other duties as assigned.
Regulatory Responsibilities
- Responsible for the coordination and completion of assessments within the regulated timeframes.
- Informs consumer’s team members at least 30 calendar days prior to the ISP, ISP annual update meeting or ISP plan revision; documenting all efforts in the consumer file.
- Participates in the development of consumer’s ISP, ISP annual update and all ISP revisions.
- Attends consumer ISP meetings
Acts as plan lead for consumers not supported by an SCO (support coordination organization) and is responsible for ensuring that supports and services are implemented as described in the plan for the RFC - Services licensed program the individual is enrolled.
- Reviews the ISP, annual update and all ISP revisions for consistent accuracy.
- Reports all discrepancies to the support’s coordinator and plan team members; documents all efforts to fix ISP discrepancies in the consumer file.
- Implements the ISP as written; documents efforts for ISP modification to ensure accurate outcome goals
- Supervises, monitors, and evaluates consumer services.
- Reviews, signs, and dates monthly reporting documents illustrating consumer participation and progress towards outcomes.
- Reports changes related to consumer needs to the support’s coordinator and other team members.
- Reviews the ISP with the client at the regulated timeframes, including, but not limited to, annual assessments and ISP review documentation, ISP 3-month reviews or quarterly meetings, changes in consumer needs and outcomes.
- Documents the ISP reviews relating to ISP 3-month reviews (quarterly meetings) and ISP revisions; all efforts for ISP modification as related to RFC Services’ licensed programs must be documented and placed in the consumer file.
- Provides documentation of plan reviews and recommendations to the support’s coordinator and other team members within 30 days of the ISP review meeting.
- Informs the plan team members of the option to decline the ISP review documentation as regulated.
- Recommends a revision to a service or outcome in the ISP as needed, including addition, deletion, or modification of an outcome, or service. Documents all efforts in the consumer file.
- Coordinates services provided to the consumer within the RFC Services program
- Coordinates the training of direct support professionals on the content of the Health and Safety needs section of the ISP, relevant to the service being provided by RFC Services.
- Responsible for developing and implementing the service as specified in the ISP and for each consumer.
- Responsible for the coordination and completion of assessments within the regulated timeframes.
- Reviews, signs, and dates monthly, quarterly and annual reporting documents illustrating consumer participation and progress towards outcomes.
- Supervises the periodic review of Fire Safety, Evacuation Procedures, responsibilities during Fire Drills, the designated safe place outside of the building or within the fire safe area in the event of a fire.Provides oversight on completion of the required annual training of direct support professionals, relevant to the service being provided by RFC Services.
- Supervises, monitors, and evaluates the quality of consumer services in each of the programs.
- Recommends a revision to a service or outcome in the ISP as needed, including addition, deletion, or modification of an outcome, or service.
- Documents all efforts in the consumer file.
Required Qualifications
- Master’s degree or higher from an accredited college or university and 1 year of work experience working directly with persons with ID (MR) Or;
- Bachelor’s degree required in related field with at least 2 years prior related experience working directly with persons with ID (MR) Or;
- Associates degree or 60 credit hours from an accredited college or university and 4 years work experience working directly with persons with (MR) ID.
- Clear criminal and child abuse history, medical/tuberculosis screening and drug screen. Valid driver’s license.
- Must demonstrate effective verbal and written communication skills with people from diverse backgrounds and varied abilities.
- Understands the needs of consumers and develops behavior plans that reflect consumer interests and potential, family/caregivers and funder concerns.
- Able to provide crisis intervention including de-escalation of behavior.
- Demonstrates the organization’s core competencies and solid customer service skills.
- Strong word processing skills in MS Word for Windows applications.
- Ability to translate regulations into practice. Knows the importance of effective record keeping.
- Possesses strong written communication skills
- Ability to form effective partnerships with all stakeholders including family, friends and caregivers.
- Effectively problem solve with the ability to proactively address issues preventing escalation.
Requires self-direction, independence, good time management. - Demonstrates ability to handle multiple projects and details simultaneously. Ability to work well under pressure and flexibility respond to changing priorities, unplanned events or emergencies.
- Strong assessment skills and ability to translate assessment results into service plan.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Human Resources Manager
Job Summary
Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.
Job Duties & Responsibilities
- Participates in developing department goals, objectives, and systems.
- Conducts recruitment effort for all exempt and nonexempt personnel, students, and temporary employees; participates in new-employee orientations as required; writes and places advertisements. Schedules interviews and conducts interviews with prospective employees.
- Develops and maintains affirmative action program; files EEO-1 report annually; maintains other records, reports, and logs to conform to EEO regulations.
- Handles employee relations counseling, outplacement counseling, and exit interviewing.
- Participates in administrative staff meetings and attends other meetings.
- Maintains company organization charts and employee directory.
- Assists in evaluation of reports, decisions, and results of department in relation to established goals.
- Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
- Maintains Human Resource Information System records and compiles reports from database.
- Maintains compliance with federal and state regulations concerning employment.
- Performs customer service functions by answering employee requests and questions related to areas covered by Human Resources.
- Verifies I-9 documentation and maintains books current.
- Submits the online investigation requests and assists with new employee background checks.
- Conducts audits of various payroll, benefits or other HR programs and recommends any corrective action.
- Assists with the preparation of the performance review forms.
Assists or conducts various research projects and/or special projects, as needed. - Assists with processing of terminations.
- Makes photocopies, faxes, and performs other clerical functions in relation to Human Resources needs
- Files papers and documents into appropriate employee files.
- Prepares correspondence in relation to Human Resources matters.
- Handles Unemployment Compensation claims
- Handles Workers Compensation claims.
- Prepares new employee files.
Performs other duties as assigned.
Required Qualifications
- Bachelor’s Degree preferred. Associate degree from a two-year college or technical school or other equivalent combination of education and experience.
- Computer literacy: Experience with Microsoft Word and Excel and email
- Strong written and oral communication skills.
- Current Criminal background check, FBI background check and Child Abuse Clearance.
- Ability to work with all levels of internal staff and management as well as external clients and vendors.
- Considerable knowledge of principles and practices of personnel administration, effective oral and written communication skills, excellent interpersonal skills.
Competencies
- Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
- Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.
- Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
ASSOCIATE DIRECTOR
Job Summary
To streamline our organizational operations, effectively and efficiently direct operational budgets, improve revenue, direct our business strategy, and enhance relations with internal & external stakeholders, staff, and surrounding communities.
Job Duties & Responsibilities
- Responsible for leading RFCS in a manner that supports and guides the organization’s mission and vision, as defined by the Board of Directors.
- Develop positive relationships with key stakeholders, and government agencies such as Support Coordination Organizations, Office of Developmental Programs, Department of Health.
- Responsible for communicating effectively with the Management team and providing, in a timely and accurate manner, all information necessary for Management to function properly make informed decisions.
- Develop and implement strategic plans that meet business goals and objectives created in partnership with the Management team.
- Recruit and develop a team of senior leaders to manage critical business functions.
- Build an effective team of leaders by providing guidance and coaching to subordinate managers
- Quality Management:
- Oversee EIM Entry and completion
- Manage EIM data, analysis, and reporting (monthly, quarterly, trend tracking and evaluation).
- Incident management staff retraining.
- Staff training tracking for all residential staff.
- New hire onboarding/training for Supervisors or Managers.
- Compliance:
- 6400 compliance oversight across the entire program.
- Ensure 6400 audits are completed, and findings are resolved in a timely manner by Program Manager.
- Track repeat violations in 6400 audits for trends.
- Maintain oversight of consumer books to ensure that all books are compliant for unannounced audits.
- Ensure all consumer appointments are compliant. That means all
Appointments are kept, documents are properly completed, documents are provided to the office in a timely fashion. - Documents are filed in the consumer files appropriately.
- Appointments scheduled are within the compliance window
Consumer finances. - All PEX cards are funded at the beginning of the month.
- Oversee all reconciliations in a timely manner (weekly).
- Ensure all HRST updates are completed every 90 days or whenever there is a major medical change.
- Facilitate MAR compliance across the entire program.
- Quality of life:
- What are we doing to ensure we are giving the individuals the best quality of life.
- Takes Responsible for the overall wellness of the individuals.
- Ensure that the nutrition and diet of the individuals are adhered to.
- Review the weights, behavior patterns, crisis management and hospitalizations of our individuals.
- Track progress of communication goals of our individuals.
- Ensure that the community activity calendars are created monthly and followed.
- Review and approve quarterlies, lifetime medical and ARU.
- Responsible for quarterly checks of SSI and health insurance coverage eligibility
- Workforce:
- Review DSP Staffing levels and manager coverage.
- Performance Management review of DSPs and impact on staffing capacity.
- Review the quality of staff and care we provide to our individuals.
- Capacity Management:
- Work with HR to recruit for open positions.
- Review ISPs for potential intakes and fit with individuals in our program.
Required Qualifications
- Masters or bachelor’s degree in related field.
- Must have a minimum of five years’ experience as a manager with responsibility for providing residential services for individuals with intellectual disability, developmental disability, autism and/or serious mental illness.
- Previous experience in a senior leadership role.
- Demonstrated ability to develop and implement successful strategic plans.
- Deep understanding of financial strategies and finance-related performance metrics.
- Strong aptitude for verbal and written communication, presentation, and relationship development.
- In-depth knowledge of ODP regulations, 6400 regulations, Regulatory Compliance Guide, and DPW.
- FBI clearance and PA Criminal Background Check.
Competencies
- Ability to effectively communicate the organization’s mission to staff, volunteers and the overall community.
- High level strategic thinking and planning.
- Ability to envision and convey the organization’s strategic future to the staff, management, volunteers and internal & external stakeholders.
- Solid organizational abilities, including planning, delegating, program development and task facilitation.
- Excellent organizational written, and verbal communication skills.
- Strong financial management skills, including budget preparation, analysis, decision making and reporting.
- Previous success in establishing relationships with individuals and organizations of influence including partner agencies and volunteers.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Administrative Assistant
Job Summary
Reporting directly to the CEO and COO, performs a wide range of complex and confidential administrative and clerical support duties. The individual will work in conjunction with all administrative staff, ensuring the sufficient delivery and completion of all tasks assigned as needed per administrative staff in their prospective departments. The individual will have the ability to multi-task and work in a fast-paced environment and be flexible. Requires excellent communication and interpersonal skills, ability to use the full Microsoft Office suite, and ability to provide information and service to a wide range of internal and external contacts. Job requires individuals to be in the field and in our sites several days a week. The ability to digitize our files and information.
Job Duties & Responsibilities
- Provides wide range of administrative support to the CEO and COO.
- Prepares reports, memos, letters, and other documents and distributes.
- Ability to travel to our sites up to 2 or 3 days a week.
- Filing and retrieving corporate records, documents, and reports.
- Key person to digitizing our records in operations, in sites and human resources.
- Ability to coordinate with department heads to organize files, digitize online and then maintain..
- Coordinates appointments, staff events and meetings while ensuring they have all documentation.
- Uses multiple technical applications including word processing, database management, spreadsheets, graphics and presentation software, electronic calendar, email, and Internet.
- Answers and routes phone calls, mail and e-mail messages and may handle wide-range information dissemination.
- Assistance to Human Resources in coordination of digitizing files online and as needed.
- CLA site inspections.
- Manage social media accounts.
- Communicate verbally and in writing to assure documentation and provide information.
- Type and create documents as needed.
- Other Duties as assigned.
Required Qualifications
- Ability to organize a daily workload by priorities.
- Must be able meet deadlines in a fast-paced quickly changing environment.
- A proactive approach to problem-solving with strong decision-making skills.
- High School Diploma.
- Active Driver’s license.
- Work Physical and TB Screening.
- Willingness to undergo a background check.
Competencies
- Verbal and Written skills.
- Attention to Details.
- Confidentially.
- Planning and Organizing.
- Customer Service Orientation.
- Reliability.
- Interpersonal Skills.
- Stress Tolerance.
- Teamwork.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
CLA Site Supervisor
Job Summary
Reporting directly to the CEO and COO, performs a wide range of complex and confidential administrative and clerical support duties. The individual will work in conjunction with all administrative staff, ensuring the sufficient delivery and completion of all tasks assigned as needed per administrative staff in their prospective departments. The individual will have the ability to multi-task and work in a fast-paced environment and be flexible. Requires excellent communication and interpersonal skills, ability to use the full Microsoft Office suite, and ability to provide information and service to a wide range of internal and external contacts. Job requires individuals to be in the field and in our sites several days a week. The ability to digitize our files and information.
Job Duties & Responsibilities
The CLA Site Supervisor has responsibility for shift coverage and staffing emergencies; monitors Direct Care Professionals to ensure that ISP’s, 6400 regulations and policies and procedures are followed at all times, through direct observation and measurement of job performance. The CLA Site Supervisor is also responsible for on-going training of all employees under their direct supervision. This CLA Site Supervisor ensures that the rights of the Individuals are always observed, and that the safety and well-being of the Individuals is protected at all times. The CLA Site Supervisor prepares or assists in preparing written reports; including daily case notes, medical logs, activities and training schedules, incident reports and other documentation as required. This professional works in conjunction with the Program Specialist.
- Ensure that all Individuals are being treated with respect and dignity and that the rights of the Individuals are observed at all times.
- Manage and direct the Direct Support Professionals (DSPs) and all activities related to the care of and quality of life of the Individual/s within a Community Home.
- Assist the Program Specialist to coordinate the training of all DSPs on DPW 6400 Regulations and applicable policies and procedures.
- Assist the Program Specialist to maintain and assure DPW 6400 compliance of the Individuals medical records and program records.
- Manage schedules for Individual’s medical and dental appointments.
- Participate and oversee medical, dental, vision, and overall care follow up appointments for the individual.
- Completes a financial audit versus supplies/food purchased in the home; non-food, food, gas, etc., and individual monies; and balance and reconcile monetary allowances accurately on a biweekly basis.
- Assist as needed in the interviews prospective DSPs and makes recommendations for home hiring.
- Perform new hire (CLA) site specific orientation and training.
- Ensures that DSPs complete job responsibilities as outlined in respective job descriptions.
- Delegates responsibilities to DSPs as appropriate and meets with employees as required.
- Meet with DSPS on a regular basis to address company policy and procedures.
- Participates in certification of new hires and existing employees when applicable.
- Meet with DSPS and complete Performance Evaluations for DSPs under direct supervision as needed on a regular basis at least annually.
- Meet with management team on a regular basis to plan and contribute to company strategies.
- Coordinate and ensure competent skill level with the training department for DC Professionals.
- Train DSPs on applicable site-specific areas of general Fire Safety, Evacuation Procedures and responsibilities during Fire Drills.
- Review the location of the designated meeting place outside of the Home with DSPs and Individuals, in case of a fire or a drill.
- Supervise the periodic review of Fire Safety, Evacuation Procedures, responsibilities during Fire Drills, the designated safe place outside of the building or within the fire safe area in the event of a fire.
- Ensure that the DSPs are aware of Fire Extinguishers, location of and maintenance of Smoke Detectors and the operation of Fire Alarms, and the steps involved in notifying the local Fire Department in the event of a fire.
- Coordinate the training and certifications with the training department for needed skills of all DC Professionals.
- Adhere to safety standards and regulations.
- Participate in the initial assessment, update and applicable recommendations for the development of the ISP, ISP Annual.
- Update and all ISP revisions.
- Ensure that ISP is implemented as recorded and guide the DSPs on the accurate execution of the ISP.
- Assist in the training of the DSPs on the assessment and implementation of the Individual/s ISP and supervise the completion of assessments.
- Review and report any ISP content discrepancies to the Program Specialist, Residential Director and DC Professionals.
- Check, sign and date Individual’s participation and progress toward outcomes daily and on a monthly basis..
- Report any changes related to the Individual’s needs to the Program Specialist, Supports Coordinator and DSPs, when applicable.
- Review the ISP with the Individual and DSPs, document the session and provide documentation to Program Specialist.
- Recommend and coordinate revisions to a service or outcome in the ISP with Program Specialist.
- Participate in the completion of the 3 month review of the ISP and attend other meetings related to the Individual, e.g., QEST, Team meetings, Medical, or special needs meetings.
- Oversee and coordinate with DSPs the services provided to an Individual to ensure that the Individual is receiving best opportunities.
- Coordinate training of DSPs with training department to ensure that all employees are trained on how to effectively communicate with verbal and nonverbal Individuals..
- Oversee and evaluate services provided by agencies, community organizations and external stakeholders.
- Work with Program Specialist and DSPs in developing and implementing provider services.
- Maintains open communications with individual’s program specialist, day program, parents, family members and significant other/s.
- Ensures that the DSP assists the Individual/s at all medical and dental appointments.
- Monitors the process for maintaining Individual’s health-care records using the HIRS (Health Information Recording System) and HIPAA laws
Ensure that medication logs are reviewed on daily basis and assure compliance. - When applicable, conduct medication observations and complete MAR reviews for the initial and the annual practicum..
- Coordinates and/or transports Individuals to day program and medical appointments, as required.
- Manage and administer financial accounts for Home: operating expenses, non-food, food, gas, etc., and Individual monies; and accurate daily balance and reconcile monetary allowances accurately on a biweekly basis.
- Possess a working knowledge of Reliance Family Care Services, Inc. Employee Handbook.
- Supervise the overall upkeep of the Home.
- Complete work orders as needed and obtain quotes as deemed necessary by the accounting department.
- Monitor mileage tracking logs as required.
- Reviews and authorizes time sheets/time clock as needed.
- The intent of this description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job..
- Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
- Performs other duties as required.
Required Qualifications
- BA degree in related field with two years of experience or Associate degree and three years of related experience or High School Diploma or equivalent with five years of experience.
- Valid Driver’s License.
- Minimum of two years working with people in a customer service, health/human services or business environment.
- Demonstrated supervision of others in a Direct Care Community Home environment.
- Responsible for employees who provide the overall care, health, safety and supervision of others.
- Ability to read and understand English as it relates to reading medical prescriptions, directions, recipes, policies, procedures and directions for managing the daily life and activities of Individuals and a safe and healthy home.
- Proven communication skills both written and verbal.
- Patient and caring work attitude.
- Able to effectively multitask.
- Math aptitude.
- Health conscious and organized in maintaining clean, safe environment.
- Demonstrated home management skills, to include, budget management, cleaning, menu preparation and nutrition and emergency steps.
- Strong team player.
- Physical dexterity.
- Must be able to lift 40 lbs., able shovel snow and climb stairs and physically adept at doing household chores.
- Computer Literate
Competencies
- Proven Supervisory skills.
- Ability to direct and advise others in the execution of their duties.
- Skilled at giving direction and able to train employees on job related content.
- Demonstrated care-giving skills.
- Able to evaluate and assess Individuals’ behavior and make applicable recommendations.
- Ability to follow written directions/plans and record results
Demonstrated home management expertise. - Skilled at budget/financial management.
- Effective at managing crisis to resolution.
- Ability to keep accurate records.
- Work well under pressure.
- Proficient at working with others for common goal.
- Attention to detail and accuracy.
- Consistently show sound judgment.
- Ability to adapt to spontaneous situations.
- Successfully complete physical examination within 12 months prior to employment and every 2 years thereafter including a TB Screening
State of PA Criminal Background Check. FBI fingerprint background check if resident of Pennsylvania for less than two years.
Working Conditions
This is a full-time position. As discussed at time of hire, your schedule is set for minimum 40 hours per week worked weekdays with flexibility based upon presence in residential work locations each workday covering overlapping shifts unless otherwise scheduled. Please note on-call or occasional earlier entry, evening and weekend work may be required as job duties demand.
EXECUTIVE DIRECTOR
Job Summary
The Executive Director is responsible for the ongoing administration and oversight of the Residential, Home and Community Based Services and Home Care Program. The Executive Director will ensure that quality services are being provided and that there is ongoing growth and development in the program. This position involves a variety of administrative and supervisory functions and is the designated Budget and Corporate Compliance Officer.
Job Duties & Responsibilities
- Responsible for ensuring and monitoring adherence to all Department of Welfare and Waiver regulations.
- Possess a working knowledge of 6400 regulations and Regulatory Compliance Guide.
- Ensure RFC follows all applicable federal, state, and local laws and regulatory Agencies.
- Provide administrative oversight of all day-to-day operations of assigned residential homes, Home and Community Based Services and Home Care Program.
- Create and maintain a stable workforce, including provision of oversight to the recruitment, hiring, supervision, and evaluation processes for direct care employees.
- Develop, recommend, and implement new systems and programs designed to meet resident and agency needs.
- Participate in program development including the establishment of annual programmatic goals and objectives.
- Establish and maintain effective channels of communication with all stakeholders.
- Evaluate each assigned residence and coordinate admissions/discharges and provision of services to meet the needs of the residents/clients.
- Assist in maintaining the Agency policy to be consistent with ODP and MCO regulations.
- Maintain responsibility and oversight of organizational Performance Improvement activities detailed in the Quality Management Plan of the Agency.
- Coordinates all aspects of consumer support, ensuring implementation of behavior plans, regulatory and licensing compliance, maximizing consumer choice, and treating all participants with personal dignity.
- Complete and/or review admin/manager staff performance evaluations (quarterly and annually) within required agency timeframes.
- Prepare and/or maintain adherence to the approved budget for related agency programs.
- Ensure that all Individuals are being treated with respect and dignity and that the rights of the Individuals are always observed.
- Act as role model to consumers and staff.
- Ensures all team members are aware of the components of the ISP. Engages parent(s) or caregivers on plan implementation and ongoing exchange of information.
- Ensures all documents and consumer records are accurate and submitted timely as per agency policy and procedures and regulations.
- Participation in annual licensing reviews across all three lines of business.
- Meet with the leadership team on a regular basis, to plan and contribute to company strategies.
- Possess a working knowledge of Reliance Family Care Services, Inc. Employee Handbook.
- Any additional duties as assigned.
Partnerships & Collaborative Relationships
- Establishes and maintains ongoing effective relationships with all stakeholders to promote continuity of care and ensure quality services through coordinated efforts.
- Identifies and communicates significant events to appropriate team members responsible for care and coordination of all services.
- Leads and manages RFC in accordance with Board policies, Bylaws, stated mission and vision of the company.
- Maintains open communications with individual’s program specialist, day program, parents, family members and significant other/s.
- Maintains positive and transparent relationships with all monitoring agencies. Provides information, responds to requests, promptly and thoroughly responds to all consumers, family, funder and other stakeholder concerns.
- Represents RFC Services in a professional light.
Regulatory Responsibilities
- Responsible for the coordination and completion of assessments within the regulated timeframes.
- Reviews, signs, and dates monthly, quarterly and annual reporting documents illustrating consumer participation and progress towards outcomes.
- Supervise the periodic review of Fire Safety, Evacuation Procedures, responsibilities during Fire Drills, the designated safe place outside of the building or within the fire safe area in the event of a fire.Provides oversight on completion of the required annual training of direct support professionals, relevant to the service being provided by RFC Services.
- Supervises, monitors, and evaluates the quality of consumer services in each of the programs.
- Recommends a revision to a service or outcome in the ISP as needed, including addition, deletion, or modification of an outcome, or service. Documents all efforts in the consumer file.
Required Qualifications
- Must hold a four-year degree, (a master’s degree is preferred).
- Must have 5 years of experience, working directly with persons with Intellectual Disability and Mental Health.
- Minimum of 5 years of administrative or supervisory experience. Additional management experiences in a health care, non-profit management, or human services related field, are welcomed.
- Clear criminal and child abuse history, medical/tuberculosis screening, and drug screen. Valid driver’s license.
- Must demonstrate effective verbal and written communication skills with people from diverse backgrounds and varied abilities.
- Able to provide crisis intervention including de-escalation of behavior.
- Ability to translate regulations into practice, knows the importance of effective record keeping and possesses strong written communication skills.
- Ability to form effective partnerships with all stakeholders including family, friends and caregivers.
- Requires self-direction, independence, good time management.
- Demonstrates ability to handle multiple projects and details simultaneously. Ability to work well under pressure and flexibility to respond to changing priorities, unplanned events, or emergencies.
- Strong assessment skills and ability to translate assessment results into service plans.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
FRONT DESK RECEPTIONIST
ADMINISTRATIVE SUPPORT
Job Summary
The individual will work in conjunction with all administrative staff, ensuring the sufficient delivery and completion of all tasks assigned as needed per administrative staff in their prospective departments. The individual will have the ability to multi-task and work in a fast-paced environment and be flexible.
Job Duties & Responsibilities
- Responsible for opening the office on time.
- Responsible for checking voicemail messages.
- Manage monthly staff calendar for appointments, staff events and meetings.
- Greet visitors and determine whether they should be given access to specific individuals.
- Assist with making follow-up calls/communicating with staff (bulk mailing, phone calls, text messages).
- Assist Human Resources in screening and interviewing potential employees for hire.
- Assist Human Resources with monthly LEIE screening checks for all employees and contractors.
- Place orders for vendors.
- Ordering office supplies/snacks/Cleaning supplies for Office cleaner.
- Following up on office maintenance issues.
- Prepare responses to correspondence containing routine inquires.
- Prepare agenda and plan for board and other meetings.
- Adding new employees to company spread sheets (call-out log, office365 documents etc.).
- Following up on office maintenance issues.
- Manage social media accounts
Communicate verbally and in writing to assure documentation and provide information. - Type and create documents as needed
Additional duties as assigned.
Required Qualifications
- High School Diploma, Business College Training preferred.
- Competent Computer Skills, including MS Office.
- Internet skills including use of emails, group message and data.
- Valid drivers’ license with good standing.
- State of PA Criminal Background check.
Competencies
- Verbal and written skills
Attention to details. - Confidentiality.
- Planning and Organizing.
- Customer Service Orientation.
- Reliability.
- Interpersonal Skills.
- Stress Tolerance.
- Teamwork.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work With Us
Do you feel passionate about providing support, comfort, and companionship to those who need it?
There are a few jobs that are as rewarding as working for a locally owned and operated agency. As one of the premier Home Care Agencies in South East Pennsylvania, we are always excited at the opportunity to provide jobs to members of our community.
Have you thought of being
a caregiver to a client?
Do you know you can be paid
to be a caregiver to your family member?
OUR VALUES
We are dedicated to providing a safe and supportive environment for our clients and their families, while helping them to live as independently as possible. We are committed to providing the highest level of care, while respecting the dignity and privacy of each individual and recognizing their unique needs.
Please review our job opportunities in the Philadelphia area
EMPLOYEE BENEFITS
Our goal is to provide our employees with the support they need to be successful and to feel valued.
We are proud to offer our employees an excellent benefits package that includes health insurance, retirement savings, paid vacation and sick time, disability insurance, and life insurance. We also offer other perks such as paid training, bonus incentives, and flexible work schedules.
Health Insurance
Dental Insurance
Prescription Plan
Life Insurance
Holidays
Vacation Days
Sick Days
Paid Training
Referral Bonus
Parental Leave
Competetive Pay & Bonus Incentives
Direct Deposit
Leadership Offsite Training Academy
OUR CURRENT OPENINGS
Reliance Family Care Services Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Bluemont Technology and Research Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
DIRECT SUPPORT PROFESSIONAL
Job Summary
Direct Support Staff support individuals with disabilities in community-based residential homes and family support services. Direct Support Staff assist individuals with daily living skills development, health and wellness management, medication administration, behavioral and communication and development and personal care. Quality support services will be delivered with dignity and respect for each individual’s unique needs. Direct Support Staff advocate for individuals to be fully integrated into community life.
Job Duties & Responsibilities
- Implement each person’s Individual Daily Program Plan
- Assists each person with his or her personal cares and daily routine.
- Shows respect and dignity while assisting each person.
- Provides choices and promotes independence at home and in the community.
- Supports people in establishing and maintaining relationships with friends, family, and community connections.
- Clearly and accurately documents information related to each person’s daily program plan.
- Follows Abuse Prevention Plan as written for each person
- Demonstrates ability to support each person’s dignity of risk while following through with specific plans to reduce vulnerability in identifies areas.
- Clearly and accurately documents incidents related to the person’s vulnerabilities and communicates information as outlined in the person’s individualized plan.
- Follows Health Plans as written for each person
- Administers medications and treatments as directed
Is able to locate and use medical information established by the program director. - Clearly and accurately documents changes in the person’s condition and communicates this information to the nurse or coordinator.
- Administers medications and treatments as directed
- Completes work duties as assigned
- Provides a clean and safe environment for each person.
Prepares and provides balanced meals according to the basic food groups. - Clearly and accurately documents and reports maintenance or household needs to the appropriate supervisor.
Arrives on time and works his/her scheduled shift. - Maintains staff coverages until relief staff are on duty or until a charge person has given approval to leave
- Accepts and offers guidance and instruction to/from co-workers in a helpful manner.
- Safety Operates a company vehicle to include: running errands, transporting individuals to appointments, community outings, shopping.
- Provides a clean and safe environment for each person.
Required Qualifications
- Communication
- Communicates clear and accurate information to RFC team members.
- Maintains confidentiality.
- Accepts and can provide constructive feedback in a respectful manner.
Accountability
- Takes responsibility for carrying out essential job duties in a competent manner.
- Adheres to agency policies and procedures.
- Completes training requirements according to RFC staff development standards.
- Represents RFC in a positive and respectful manner.
Proactive
- Uses information and data to improve the quality of service provided.
- Takes initiative to improve personal skills, knowledge, and team performance.
Team Player
- Shows respect for others’ perspectives, styles, and ideas.
- Works with others to meet agreed timelines and objectives.
- Is flexible and willing to respond to changes needed to improve service.
Working Conditions
The physical demands described below are representative of those that must be met in order to successfully complete essential job functions. In compliance with the Americans with Disabilities Act, reasonable accommodations will be considered.
- Frequent pushing, pulling, grasping, reaching below shoulder level, and lifting/carrying up to 35 lbs. unassisted may be required.
- Occasional bending, stooping, squatting, kneeling, climbing, crawling, walking on uneven ground, reaching above shoulder level, and lifting/carrying in excess of 35 lbs. unassisted may be required.
- This position requires spending the majority of the workday standing or walking.
- This position requires working 75-90 percent indoors and 10-25 percent outdoors.
- The ability to safety operate a passenger vehicle.
OUR POSITIONS
We invite you to view the positions for which we frequently hire. We do not currently have openings for these poitions, but we encourage you to check back often to see if one becomes avilable.
Human Resources Manager
Job Summary
Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.
Job Duties & Responsibilities
- Participates in developing department goals, objectives, and systems.
- Conducts recruitment effort for all exempt and nonexempt personnel, students, and temporary employees; participates in new-employee orientations as required; writes and places advertisements. Schedules interviews and conducts interviews with prospective employees.
- Develops and maintains affirmative action program; files EEO-1 report annually; maintains other records, reports, and logs to conform to EEO regulations.
- Handles employee relations counseling, outplacement counseling, and exit interviewing.
- Participates in administrative staff meetings and attends other meetings.
- Maintains company organization charts and employee directory.
- Assists in evaluation of reports, decisions, and results of department in relation to established goals.
- Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
- Maintains Human Resource Information System records and compiles reports from database.
- Maintains compliance with federal and state regulations concerning employment.
- Performs customer service functions by answering employee requests and questions related to areas covered by Human Resources.
- Verifies I-9 documentation and maintains books current.
- Submits the online investigation requests and assists with new employee background checks.
- Conducts audits of various payroll, benefits or other HR programs and recommends any corrective action.
- Assists with the preparation of the performance review forms.
Assists or conducts various research projects and/or special projects, as needed. - Assists with processing of terminations.
- Makes photocopies, faxes, and performs other clerical functions in relation to Human Resources needs
- Files papers and documents into appropriate employee files.
- Prepares correspondence in relation to Human Resources matters.
- Handles Unemployment Compensation claims
- Handles Workers Compensation claims.
- Prepares new employee files.
Performs other duties as assigned.
Required Qualifications
- Bachelor’s Degree preferred. Associate degree from a two-year college or technical school or other equivalent combination of education and experience.
- Computer literacy: Experience with Microsoft Word and Excel and email
- Strong written and oral communication skills.
- Current Criminal background check, FBI background check and Child Abuse Clearance.
- Ability to work with all levels of internal staff and management as well as external clients and vendors.
- Considerable knowledge of principles and practices of personnel administration, effective oral and written communication skills, excellent interpersonal skills.
Competencies
- Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
- Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.
- Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
ASSOCIATE DIRECTOR
Job Summary
To streamline our organizational operations, effectively and efficiently direct operational budgets, improve revenue, direct our business strategy, and enhance relations with internal & external stakeholders, staff, and surrounding communities.
Job Duties & Responsibilities
- Responsible for leading RFCS in a manner that supports and guides the organization’s mission and vision, as defined by the Board of Directors.
- Develop positive relationships with key stakeholders, and government agencies such as Support Coordination Organizations, Office of Developmental Programs, Department of Health.
- Responsible for communicating effectively with the Management team and providing, in a timely and accurate manner, all information necessary for Management to function properly make informed decisions.
- Develop and implement strategic plans that meet business goals and objectives created in partnership with the Management team.
- Recruit and develop a team of senior leaders to manage critical business functions.
- Build an effective team of leaders by providing guidance and coaching to subordinate managers
- Quality Management:
- Oversee EIM Entry and completion
- Manage EIM data, analysis, and reporting (monthly, quarterly, trend tracking and evaluation).
- Incident management staff retraining.
- Staff training tracking for all residential staff.
- New hire onboarding/training for Supervisors or Managers.
- Compliance:
- 6400 compliance oversight across the entire program.
- Ensure 6400 audits are completed, and findings are resolved in a timely manner by Program Manager.
- Track repeat violations in 6400 audits for trends.
- Maintain oversight of consumer books to ensure that all books are compliant for unannounced audits.
- Ensure all consumer appointments are compliant. That means all
Appointments are kept, documents are properly completed, documents are provided to the office in a timely fashion. - Documents are filed in the consumer files appropriately.
- Appointments scheduled are within the compliance window
Consumer finances. - All PEX cards are funded at the beginning of the month.
- Oversee all reconciliations in a timely manner (weekly).
- Ensure all HRST updates are completed every 90 days or whenever there is a major medical change.
- Facilitate MAR compliance across the entire program.
- Quality of life:
- What are we doing to ensure we are giving the individuals the best quality of life.
- Takes Responsible for the overall wellness of the individuals.
- Ensure that the nutrition and diet of the individuals are adhered to.
- Review the weights, behavior patterns, crisis management and hospitalizations of our individuals.
- Track progress of communication goals of our individuals.
- Ensure that the community activity calendars are created monthly and followed.
- Review and approve quarterlies, lifetime medical and ARU.
- Responsible for quarterly checks of SSI and health insurance coverage eligibility
- Workforce:
- Review DSP Staffing levels and manager coverage.
- Performance Management review of DSPs and impact on staffing capacity.
- Review the quality of staff and care we provide to our individuals.
- Capacity Management:
- Work with HR to recruit for open positions.
- Review ISPs for potential intakes and fit with individuals in our program.
Required Qualifications
- Masters or bachelor’s degree in related field.
- Must have a minimum of five years’ experience as a manager with responsibility for providing residential services for individuals with intellectual disability, developmental disability, autism and/or serious mental illness.
- Previous experience in a senior leadership role.
- Demonstrated ability to develop and implement successful strategic plans.
- Deep understanding of financial strategies and finance-related performance metrics.
- Strong aptitude for verbal and written communication, presentation, and relationship development.
- In-depth knowledge of ODP regulations, 6400 regulations, Regulatory Compliance Guide, and DPW.
- FBI clearance and PA Criminal Background Check.
Competencies
- Ability to effectively communicate the organization’s mission to staff, volunteers and the overall community.
- High level strategic thinking and planning.
- Ability to envision and convey the organization’s strategic future to the staff, management, volunteers and internal & external stakeholders.
- Solid organizational abilities, including planning, delegating, program development and task facilitation.
- Excellent organizational written, and verbal communication skills.
- Strong financial management skills, including budget preparation, analysis, decision making and reporting.
- Previous success in establishing relationships with individuals and organizations of influence including partner agencies and volunteers.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Administrative Assistant
Job Summary
Reporting directly to the CEO and COO, performs a wide range of complex and confidential administrative and clerical support duties. The individual will work in conjunction with all administrative staff, ensuring the sufficient delivery and completion of all tasks assigned as needed per administrative staff in their prospective departments. The individual will have the ability to multi-task and work in a fast-paced environment and be flexible. Requires excellent communication and interpersonal skills, ability to use the full Microsoft Office suite, and ability to provide information and service to a wide range of internal and external contacts. Job requires individuals to be in the field and in our sites several days a week. The ability to digitize our files and information.
Job Duties & Responsibilities
- Provides wide range of administrative support to the CEO and COO.
- Prepares reports, memos, letters, and other documents and distributes.
- Ability to travel to our sites up to 2 or 3 days a week.
- Filing and retrieving corporate records, documents, and reports.
- Key person to digitizing our records in operations, in sites and human resources.
- Ability to coordinate with department heads to organize files, digitize online and then maintain..
- Coordinates appointments, staff events and meetings while ensuring they have all documentation.
- Uses multiple technical applications including word processing, database management, spreadsheets, graphics and presentation software, electronic calendar, email, and Internet.
- Answers and routes phone calls, mail and e-mail messages and may handle wide-range information dissemination.
- Assistance to Human Resources in coordination of digitizing files online and as needed.
- CLA site inspections.
- Manage social media accounts.
- Communicate verbally and in writing to assure documentation and provide information.
- Type and create documents as needed.
- Other Duties as assigned.
Required Qualifications
- Ability to organize a daily workload by priorities.
- Must be able meet deadlines in a fast-paced quickly changing environment.
- A proactive approach to problem-solving with strong decision-making skills.
- High School Diploma.
- Active Driver’s license.
- Work Physical and TB Screening.
- Willingness to undergo a background check.
Competencies
- Verbal and Written skills.
- Attention to Details.
- Confidentially.
- Planning and Organizing.
- Customer Service Orientation.
- Reliability.
- Interpersonal Skills.
- Stress Tolerance.
- Teamwork.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
CLA Site Supervisor
Job Summary
Reporting directly to the CEO and COO, performs a wide range of complex and confidential administrative and clerical support duties. The individual will work in conjunction with all administrative staff, ensuring the sufficient delivery and completion of all tasks assigned as needed per administrative staff in their prospective departments. The individual will have the ability to multi-task and work in a fast-paced environment and be flexible. Requires excellent communication and interpersonal skills, ability to use the full Microsoft Office suite, and ability to provide information and service to a wide range of internal and external contacts. Job requires individuals to be in the field and in our sites several days a week. The ability to digitize our files and information.
Job Duties & Responsibilities
The CLA Site Supervisor has responsibility for shift coverage and staffing emergencies; monitors Direct Care Professionals to ensure that ISP’s, 6400 regulations and policies and procedures are followed at all times, through direct observation and measurement of job performance. The CLA Site Supervisor is also responsible for on-going training of all employees under their direct supervision. This CLA Site Supervisor ensures that the rights of the Individuals are always observed, and that the safety and well-being of the Individuals is protected at all times. The CLA Site Supervisor prepares or assists in preparing written reports; including daily case notes, medical logs, activities and training schedules, incident reports and other documentation as required. This professional works in conjunction with the Program Specialist.
- Ensure that all Individuals are being treated with respect and dignity and that the rights of the Individuals are observed at all times.
- Manage and direct the Direct Support Professionals (DSPs) and all activities related to the care of and quality of life of the Individual/s within a Community Home.
- Assist the Program Specialist to coordinate the training of all DSPs on DPW 6400 Regulations and applicable policies and procedures.
- Assist the Program Specialist to maintain and assure DPW 6400 compliance of the Individuals medical records and program records.
- Manage schedules for Individual’s medical and dental appointments.
- Participate and oversee medical, dental, vision, and overall care follow up appointments for the individual.
- Completes a financial audit versus supplies/food purchased in the home; non-food, food, gas, etc., and individual monies; and balance and reconcile monetary allowances accurately on a biweekly basis.
- Assist as needed in the interviews prospective DSPs and makes recommendations for home hiring.
- Perform new hire (CLA) site specific orientation and training.
- Ensures that DSPs complete job responsibilities as outlined in respective job descriptions.
- Delegates responsibilities to DSPs as appropriate and meets with employees as required.
- Meet with DSPS on a regular basis to address company policy and procedures.
- Participates in certification of new hires and existing employees when applicable.
- Meet with DSPS and complete Performance Evaluations for DSPs under direct supervision as needed on a regular basis at least annually.
- Meet with management team on a regular basis to plan and contribute to company strategies.
- Coordinate and ensure competent skill level with the training department for DC Professionals.
- Train DSPs on applicable site-specific areas of general Fire Safety, Evacuation Procedures and responsibilities during Fire Drills.
- Review the location of the designated meeting place outside of the Home with DSPs and Individuals, in case of a fire or a drill.
- Supervise the periodic review of Fire Safety, Evacuation Procedures, responsibilities during Fire Drills, the designated safe place outside of the building or within the fire safe area in the event of a fire.
- Ensure that the DSPs are aware of Fire Extinguishers, location of and maintenance of Smoke Detectors and the operation of Fire Alarms, and the steps involved in notifying the local Fire Department in the event of a fire.
- Coordinate the training and certifications with the training department for needed skills of all DC Professionals.
- Adhere to safety standards and regulations.
- Participate in the initial assessment, update and applicable recommendations for the development of the ISP, ISP Annual.
- Update and all ISP revisions.
- Ensure that ISP is implemented as recorded and guide the DSPs on the accurate execution of the ISP.
- Assist in the training of the DSPs on the assessment and implementation of the Individual/s ISP and supervise the completion of assessments.
- Review and report any ISP content discrepancies to the Program Specialist, Residential Director and DC Professionals.
- Check, sign and date Individual’s participation and progress toward outcomes daily and on a monthly basis..
- Report any changes related to the Individual’s needs to the Program Specialist, Supports Coordinator and DSPs, when applicable.
- Review the ISP with the Individual and DSPs, document the session and provide documentation to Program Specialist.
- Recommend and coordinate revisions to a service or outcome in the ISP with Program Specialist.
- Participate in the completion of the 3 month review of the ISP and attend other meetings related to the Individual, e.g., QEST, Team meetings, Medical, or special needs meetings.
- Oversee and coordinate with DSPs the services provided to an Individual to ensure that the Individual is receiving best opportunities.
- Coordinate training of DSPs with training department to ensure that all employees are trained on how to effectively communicate with verbal and nonverbal Individuals..
- Oversee and evaluate services provided by agencies, community organizations and external stakeholders.
- Work with Program Specialist and DSPs in developing and implementing provider services.
- Maintains open communications with individual’s program specialist, day program, parents, family members and significant other/s.
- Ensures that the DSP assists the Individual/s at all medical and dental appointments.
- Monitors the process for maintaining Individual’s health-care records using the HIRS (Health Information Recording System) and HIPAA laws
Ensure that medication logs are reviewed on daily basis and assure compliance. - When applicable, conduct medication observations and complete MAR reviews for the initial and the annual practicum..
- Coordinates and/or transports Individuals to day program and medical appointments, as required.
- Manage and administer financial accounts for Home: operating expenses, non-food, food, gas, etc., and Individual monies; and accurate daily balance and reconcile monetary allowances accurately on a biweekly basis.
- Possess a working knowledge of Reliance Family Care Services, Inc. Employee Handbook.
- Supervise the overall upkeep of the Home.
- Complete work orders as needed and obtain quotes as deemed necessary by the accounting department.
- Monitor mileage tracking logs as required.
- Reviews and authorizes time sheets/time clock as needed.
- The intent of this description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job..
- Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
- Performs other duties as required.
Required Qualifications
- BA degree in related field with two years of experience or Associate degree and three years of related experience or High School Diploma or equivalent with five years of experience.
- Valid Driver’s License.
- Minimum of two years working with people in a customer service, health/human services or business environment.
- Demonstrated supervision of others in a Direct Care Community Home environment.
- Responsible for employees who provide the overall care, health, safety and supervision of others.
- Ability to read and understand English as it relates to reading medical prescriptions, directions, recipes, policies, procedures and directions for managing the daily life and activities of Individuals and a safe and healthy home.
- Proven communication skills both written and verbal.
- Patient and caring work attitude.
- Able to effectively multitask.
- Math aptitude.
- Health conscious and organized in maintaining clean, safe environment.
- Demonstrated home management skills, to include, budget management, cleaning, menu preparation and nutrition and emergency steps.
- Strong team player.
- Physical dexterity.
- Must be able to lift 40 lbs., able shovel snow and climb stairs and physically adept at doing household chores.
- Computer Literate
Competencies
- Proven Supervisory skills.
- Ability to direct and advise others in the execution of their duties.
- Skilled at giving direction and able to train employees on job related content.
- Demonstrated care-giving skills.
- Able to evaluate and assess Individuals’ behavior and make applicable recommendations.
- Ability to follow written directions/plans and record results
Demonstrated home management expertise. - Skilled at budget/financial management.
- Effective at managing crisis to resolution.
- Ability to keep accurate records.
- Work well under pressure.
- Proficient at working with others for common goal.
- Attention to detail and accuracy.
- Consistently show sound judgment.
- Ability to adapt to spontaneous situations.
- Successfully complete physical examination within 12 months prior to employment and every 2 years thereafter including a TB Screening
State of PA Criminal Background Check. FBI fingerprint background check if resident of Pennsylvania for less than two years.
Working Conditions
This is a full-time position. As discussed at time of hire, your schedule is set for minimum 40 hours per week worked weekdays with flexibility based upon presence in residential work locations each workday covering overlapping shifts unless otherwise scheduled. Please note on-call or occasional earlier entry, evening and weekend work may be required as job duties demand.
Residential Program Manager
Job Summary
This position manages ODP licensed Residential Program. This role manages supervisors and/or individual contributors and delegates tasks and activities of staff to ensure program and quality standards are met.
Job Duties & Responsibilities
- Manage the ODP licensed Residential Program.
- Direct Reports include Program Specialist and Supervisors.
- Responsible for scheduling Direct Support Professionals and covering shifts as necessary.
- Participates in residential hiring and onboarding.
- Drive the management vision for the programs.
- Improve the quality and incident management of the program.
- Responsible for developing the team in the residential program.
- Manage the headcount for the residential program to ensure we are meeting/exceeding staffing capacity.
- Manage the inventory for the residential program (vehicles, supplies, grocery, consumer funds, etc.).
- Manage direct reports including, but not limited to, staff evaluations, monitoring and scheduling required staff training, seminars, and conferences.
- Oversee the residential budget and work with staff schedules to ensure overtime stays within guidelines.
- Monitor fiscal, medical, personal and ISP documentation of consumers to ensure accuracy.
- Serve as an active member of each consumer’s Inter-Disciplinary Team (IDT), which includes involvement in Individual Habilitation Plan development.
Submit monthly written reports to the appropriate individuals outlining operational status, progress, and concerns. - Ensure that staff is documenting accurate and current plans accurately, to ensure the consumer’s overall needs are being met, i.e. employment, recreational, emotional.
- Serve as on-call back up for coverage and/or emergencies.
- Manage the Supervisor weekends On-Call rotation.
- All other duties as assigned as it relates to the position.
Required Qualifications
- Bachelor’s degree or an associate degree.
- Minimum of 5 years of experience working with individuals with intellectual disability and mental health.
- Minimum of 5 years of experience managing and supervising a team.
- Clear criminal history, medical/tuberculosis screening.
- Valid driver’s license.
- CPR/First Aid certification.
- Must demonstrate effective verbal and written communication skills.
- Must demonstrate effective use of Microsoft Word, Excel and office suite products.
- Ability to use technology and learn new technology.
- Demonstrates the organization’s core competencies and solid customer service skills.
- Ability to translate 6400 regulations into practice.
- Ability to form effective partnerships with all stakeholders including family, and caregivers.
- Effectively problem solve with the ability to proactively address issues preventing escalation.
- Demonstrates ability to handle multiple projects and details simultaneously.
- Ability to work well under pressure and flexibility to respond to changing priorities, unplanned events, or emergencies.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
PROGRAM SPECIALIST
Job Summary
The Program Specialist is responsible for supporting the mission of RFC Services by coordinating all aspects of consumer care with families, caregivers, employees, and external stakeholders.
Job Duties & Responsibilities
- Coordinates all aspects of consumer support, ensuring implementation of behavior plans, regulatory and licensing compliance, maximizing consumer choice and treating all participants with personal dignity.
- Participates in the assessment, evaluation and planning of consumer support, and revising individual plans as necessary.
- Completes initial consumer assessments, updates, and discharge summaries on planned/unplanned discharges within prescribed timeframes.
- Participates in the development of Individual support plan and outcome reviews for each individual served.
- Supervises implementation of support plan bringing to the attention of supervisor any plans unable to implement.
- Assists in the development and implementation of behavioral management programs to encourage appropriate behavior.
- Contributes and implements the quality management, incident and risk management processes.
- Ensures all team members are aware of the components of the ISP.
- Engages parent(s) or caregivers on plan implementation and ongoing exchange of information.
- Provides crisis intervention as necessary to support consumers. Uses the least restrictive emergency procedure when necessary to protect the individual from injuring self or others.
- Follows intervention policies and regulations. State unusual incident standards are understood and followed.
- Ensures all documents and consumer records are accurate and submitted timely as per agency policy and procedures and regulations.
- Assists in the development and implementation of therapeutic group and individual activities to be used during non-production periods.
- Provides support to direct service staff encouraging productive activities and redirection of behaviors as necessary.
- Assist in the resolution of transportation problems or mobility needs as necessary.
- Serves on behavior intervention committee and other committees as appropriate.
- Maintains certification to administer medication. Ensure accountability systems are in place for the appropriate administration of medication.
- CPR certified and First Aid trained.
- Provide coverage for direct support professionals, if necessary.
- Participate in the development of the Quality Management Plan.
- Assures waiver compliance.
- Supervision of the residential site supervisor.
- Participates in annual 6400 licensing reviews.
- Other duties as assigned.
Regulatory Responsibilities
- Responsible for the coordination and completion of assessments within the regulated timeframes.
- Informs consumer’s team members at least 30 calendar days prior to the ISP, ISP annual update meeting or ISP plan revision; documenting all efforts in the consumer file.
- Participates in the development of consumer’s ISP, ISP annual update and all ISP revisions.
- Attends consumer ISP meetings
Acts as plan lead for consumers not supported by an SCO (support coordination organization) and is responsible for ensuring that supports and services are implemented as described in the plan for the RFC - Services licensed program the individual is enrolled.
- Reviews the ISP, annual update and all ISP revisions for consistent accuracy.
- Reports all discrepancies to the support’s coordinator and plan team members; documents all efforts to fix ISP discrepancies in the consumer file.
- Implements the ISP as written; documents efforts for ISP modification to ensure accurate outcome goals
- Supervises, monitors, and evaluates consumer services.
- Reviews, signs, and dates monthly reporting documents illustrating consumer participation and progress towards outcomes.
- Reports changes related to consumer needs to the support’s coordinator and other team members.
- Reviews the ISP with the client at the regulated timeframes, including, but not limited to, annual assessments and ISP review documentation, ISP 3-month reviews or quarterly meetings, changes in consumer needs and outcomes.
- Documents the ISP reviews relating to ISP 3-month reviews (quarterly meetings) and ISP revisions; all efforts for ISP modification as related to RFC Services’ licensed programs must be documented and placed in the consumer file.
- Provides documentation of plan reviews and recommendations to the support’s coordinator and other team members within 30 days of the ISP review meeting.
- Informs the plan team members of the option to decline the ISP review documentation as regulated.
- Recommends a revision to a service or outcome in the ISP as needed, including addition, deletion, or modification of an outcome, or service. Documents all efforts in the consumer file.
- Coordinates services provided to the consumer within the RFC Services program
- Coordinates the training of direct support professionals on the content of the Health and Safety needs section of the ISP, relevant to the service being provided by RFC Services.
- Responsible for developing and implementing the service as specified in the ISP and for each consumer.
- Responsible for the coordination and completion of assessments within the regulated timeframes.
- Reviews, signs, and dates monthly, quarterly and annual reporting documents illustrating consumer participation and progress towards outcomes.
- Supervises the periodic review of Fire Safety, Evacuation Procedures, responsibilities during Fire Drills, the designated safe place outside of the building or within the fire safe area in the event of a fire.Provides oversight on completion of the required annual training of direct support professionals, relevant to the service being provided by RFC Services.
- Supervises, monitors, and evaluates the quality of consumer services in each of the programs.
- Recommends a revision to a service or outcome in the ISP as needed, including addition, deletion, or modification of an outcome, or service.
- Documents all efforts in the consumer file.
Required Qualifications
- Master’s degree or higher from an accredited college or university and 1 year of work experience working directly with persons with ID (MR) Or;
- Bachelor’s degree required in related field with at least 2 years prior related experience working directly with persons with ID (MR) Or;
- Associates degree or 60 credit hours from an accredited college or university and 4 years work experience working directly with persons with (MR) ID.
- Clear criminal and child abuse history, medical/tuberculosis screening and drug screen. Valid driver’s license.
- Must demonstrate effective verbal and written communication skills with people from diverse backgrounds and varied abilities.
- Understands the needs of consumers and develops behavior plans that reflect consumer interests and potential, family/caregivers and funder concerns.
- Able to provide crisis intervention including de-escalation of behavior.
- Demonstrates the organization’s core competencies and solid customer service skills.
- Strong word processing skills in MS Word for Windows applications.
- Ability to translate regulations into practice. Knows the importance of effective record keeping.
- Possesses strong written communication skills
- Ability to form effective partnerships with all stakeholders including family, friends and caregivers.
- Effectively problem solve with the ability to proactively address issues preventing escalation.
Requires self-direction, independence, good time management. - Demonstrates ability to handle multiple projects and details simultaneously. Ability to work well under pressure and flexibility respond to changing priorities, unplanned events or emergencies.
- Strong assessment skills and ability to translate assessment results into service plan.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EXECUTIVE DIRECTOR
Job Summary
The Executive Director is responsible for the ongoing administration and oversight of the Residential, Home and Community Based Services and Home Care Program. The Executive Director will ensure that quality services are being provided and that there is ongoing growth and development in the program. This position involves a variety of administrative and supervisory functions and is the designated Budget and Corporate Compliance Officer.
Job Duties & Responsibilities
- Responsible for ensuring and monitoring adherence to all Department of Welfare and Waiver regulations.
- Possess a working knowledge of 6400 regulations and Regulatory Compliance Guide.
- Ensure RFC follows all applicable federal, state, and local laws and regulatory Agencies.
- Provide administrative oversight of all day-to-day operations of assigned residential homes, Home and Community Based Services and Home Care Program.
- Create and maintain a stable workforce, including provision of oversight to the recruitment, hiring, supervision, and evaluation processes for direct care employees.
- Develop, recommend, and implement new systems and programs designed to meet resident and agency needs.
- Participate in program development including the establishment of annual programmatic goals and objectives.
- Establish and maintain effective channels of communication with all stakeholders.
- Evaluate each assigned residence and coordinate admissions/discharges and provision of services to meet the needs of the residents/clients.
- Assist in maintaining the Agency policy to be consistent with ODP and MCO regulations.
- Maintain responsibility and oversight of organizational Performance Improvement activities detailed in the Quality Management Plan of the Agency.
- Coordinates all aspects of consumer support, ensuring implementation of behavior plans, regulatory and licensing compliance, maximizing consumer choice, and treating all participants with personal dignity.
- Complete and/or review admin/manager staff performance evaluations (quarterly and annually) within required agency timeframes.
- Prepare and/or maintain adherence to the approved budget for related agency programs.
- Ensure that all Individuals are being treated with respect and dignity and that the rights of the Individuals are always observed.
- Act as role model to consumers and staff.
- Ensures all team members are aware of the components of the ISP. Engages parent(s) or caregivers on plan implementation and ongoing exchange of information.
- Ensures all documents and consumer records are accurate and submitted timely as per agency policy and procedures and regulations.
- Participation in annual licensing reviews across all three lines of business.
- Meet with the leadership team on a regular basis, to plan and contribute to company strategies.
- Possess a working knowledge of Reliance Family Care Services, Inc. Employee Handbook.
- Any additional duties as assigned.
Partnerships & Collaborative Relationships
- Establishes and maintains ongoing effective relationships with all stakeholders to promote continuity of care and ensure quality services through coordinated efforts.
- Identifies and communicates significant events to appropriate team members responsible for care and coordination of all services.
- Leads and manages RFC in accordance with Board policies, Bylaws, stated mission and vision of the company.
- Maintains open communications with individual’s program specialist, day program, parents, family members and significant other/s.
- Maintains positive and transparent relationships with all monitoring agencies. Provides information, responds to requests, promptly and thoroughly responds to all consumers, family, funder and other stakeholder concerns.
- Represents RFC Services in a professional light.
Regulatory Responsibilities
- Responsible for the coordination and completion of assessments within the regulated timeframes.
- Reviews, signs, and dates monthly, quarterly and annual reporting documents illustrating consumer participation and progress towards outcomes.
- Supervise the periodic review of Fire Safety, Evacuation Procedures, responsibilities during Fire Drills, the designated safe place outside of the building or within the fire safe area in the event of a fire.Provides oversight on completion of the required annual training of direct support professionals, relevant to the service being provided by RFC Services.
- Supervises, monitors, and evaluates the quality of consumer services in each of the programs.
- Recommends a revision to a service or outcome in the ISP as needed, including addition, deletion, or modification of an outcome, or service. Documents all efforts in the consumer file.
Required Qualifications
- Must hold a four-year degree, (a master’s degree is preferred).
- Must have 5 years of experience, working directly with persons with Intellectual Disability and Mental Health.
- Minimum of 5 years of administrative or supervisory experience. Additional management experiences in a health care, non-profit management, or human services related field, are welcomed.
- Clear criminal and child abuse history, medical/tuberculosis screening, and drug screen. Valid driver’s license.
- Must demonstrate effective verbal and written communication skills with people from diverse backgrounds and varied abilities.
- Able to provide crisis intervention including de-escalation of behavior.
- Ability to translate regulations into practice, knows the importance of effective record keeping and possesses strong written communication skills.
- Ability to form effective partnerships with all stakeholders including family, friends and caregivers.
- Requires self-direction, independence, good time management.
- Demonstrates ability to handle multiple projects and details simultaneously. Ability to work well under pressure and flexibility to respond to changing priorities, unplanned events, or emergencies.
- Strong assessment skills and ability to translate assessment results into service plans.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
FRONT DESK RECEPTIONIST
ADMINISTRATIVE SUPPORT
Job Summary
The individual will work in conjunction with all administrative staff, ensuring the sufficient delivery and completion of all tasks assigned as needed per administrative staff in their prospective departments. The individual will have the ability to multi-task and work in a fast-paced environment and be flexible.
Job Duties & Responsibilities
- Responsible for opening the office on time.
- Responsible for checking voicemail messages.
- Manage monthly staff calendar for appointments, staff events and meetings.
- Greet visitors and determine whether they should be given access to specific individuals.
- Assist with making follow-up calls/communicating with staff (bulk mailing, phone calls, text messages).
- Assist Human Resources in screening and interviewing potential employees for hire.
- Assist Human Resources with monthly LEIE screening checks for all employees and contractors.
- Place orders for vendors.
- Ordering office supplies/snacks/Cleaning supplies for Office cleaner.
- Following up on office maintenance issues.
- Prepare responses to correspondence containing routine inquires.
- Prepare agenda and plan for board and other meetings.
- Adding new employees to company spread sheets (call-out log, office365 documents etc.).
- Following up on office maintenance issues.
- Manage social media accounts
Communicate verbally and in writing to assure documentation and provide information. - Type and create documents as needed
Additional duties as assigned.
Required Qualifications
- High School Diploma, Business College Training preferred.
- Competent Computer Skills, including MS Office.
- Internet skills including use of emails, group message and data.
- Valid drivers’ license with good standing.
- State of PA Criminal Background check.
Competencies
- Verbal and written skills
Attention to details. - Confidentiality.
- Planning and Organizing.
- Customer Service Orientation.
- Reliability.
- Interpersonal Skills.
- Stress Tolerance.
- Teamwork.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work With Us
Do you feel passionate about providing support, comfort, and companionship to those who need it?
There are a few jobs that are as rewarding as working for a locally owned and operated agency. As one of the premier Home Care Agencies in South East Pennsylvania, we are always excited at the opportunity to provide jobs to members of our community.
Have you thought of being a caregiver to a client?
Do you know you can be paid to be a caregiver to your family member?
OUR VALUES
We are dedicated to providing a safe and supportive environment for our clients and their families, while helping them to live as independently as possible. We are committed to providing the highest level of care, while respecting the dignity and privacy of each individual and recognizing their unique needs.
Please review our job opportunities in the Philadelphia area
EMPLOYEE BENEFITS
Our goal is to provide our employees with the support they need to be successful and to feel valued.
We are proud to offer our employees an excellent benefits package that includes health insurance, retirement savings, paid vacation and sick time, disability insurance, and life insurance. We also offer other perks such as paid training, bonus incentives, and flexible work schedules.
Health Insurance
Dental Insurance
Prescription Plan
Life Insurance
Holidays
Vacation Days
Sick Days
Paid Training
Referral Bonus
Parental Leave
Competetive Pay & Bonus Incentives
Direct Deposit
Leadership Offsite Training Academy
OUR CURRENT OPENINGS
Reliance Family Care Services Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Bluemont Technology and Research Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
DIRECT SUPPORT PROFESSIONAL
Job Summary
Direct Support Staff support individuals with disabilities in community-based residential homes and family support services. Direct Support Staff assist individuals with daily living skills development, health and wellness management, medication administration, behavioral and communication and development and personal care. Quality support services will be delivered with dignity and respect for each individual’s unique needs. Direct Support Staff advocate for individuals to be fully integrated into community life.
Job Duties & Responsibilities
- Implement each person’s Individual Daily Program Plan
- Assists each person with his or her personal cares and daily routine.
- Shows respect and dignity while assisting each person.
- Provides choices and promotes independence at home and in the community.
- Supports people in establishing and maintaining relationships with friends, family, and community connections.
- Clearly and accurately documents information related to each person’s daily program plan.
- Follows Abuse Prevention Plan as written for each person
- Demonstrates ability to support each person’s dignity of risk while following through with specific plans to reduce vulnerability in identifies areas.
- Clearly and accurately documents incidents related to the person’s vulnerabilities and communicates information as outlined in the person’s individualized plan.
- Follows Health Plans as written for each person
- Administers medications and treatments as directed
Is able to locate and use medical information established by the program director. - Clearly and accurately documents changes in the person’s condition and communicates this information to the nurse or coordinator.
- Administers medications and treatments as directed
- Completes work duties as assigned
- Provides a clean and safe environment for each person.
Prepares and provides balanced meals according to the basic food groups. - Clearly and accurately documents and reports maintenance or household needs to the appropriate supervisor.
Arrives on time and works his/her scheduled shift. - Maintains staff coverages until relief staff are on duty or until a charge person has given approval to leave
- Accepts and offers guidance and instruction to/from co-workers in a helpful manner.
- Safety Operates a company vehicle to include: running errands, transporting individuals to appointments, community outings, shopping.
- Provides a clean and safe environment for each person.
Required Qualifications
- Communication
- Communicates clear and accurate information to RFC team members.
- Maintains confidentiality.
- Accepts and can provide constructive feedback in a respectful manner.
Accountability
- Takes responsibility for carrying out essential job duties in a competent manner.
- Adheres to agency policies and procedures.
- Completes training requirements according to RFC staff development standards.
- Represents RFC in a positive and respectful manner.
Proactive
- Uses information and data to improve the quality of service provided.
- Takes initiative to improve personal skills, knowledge, and team performance.
Team Player
- Shows respect for others’ perspectives, styles, and ideas.
- Works with others to meet agreed timelines and objectives.
- Is flexible and willing to respond to changes needed to improve service.
Working Conditions
The physical demands described below are representative of those that must be met in order to successfully complete essential job functions. In compliance with the Americans with Disabilities Act, reasonable accommodations will be considered.
- Frequent pushing, pulling, grasping, reaching below shoulder level, and lifting/carrying up to 35 lbs. unassisted may be required.
- Occasional bending, stooping, squatting, kneeling, climbing, crawling, walking on uneven ground, reaching above shoulder level, and lifting/carrying in excess of 35 lbs. unassisted may be required.
- This position requires spending the majority of the workday standing or walking.
- This position requires working 75-90 percent indoors and 10-25 percent outdoors.
- The ability to safety operate a passenger vehicle.
OUR POSITIONS
We invite you to view the positions for which we frequently hire. We do not currently have openings for these poitions, but we encourage you to check back often to see if one becomes avilable.
Human Resources Manager
Job Summary
Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.
Job Duties & Responsibilities
- Participates in developing department goals, objectives, and systems.
- Conducts recruitment effort for all exempt and nonexempt personnel, students, and temporary employees; participates in new-employee orientations as required; writes and places advertisements. Schedules interviews and conducts interviews with prospective employees.
- Develops and maintains affirmative action program; files EEO-1 report annually; maintains other records, reports, and logs to conform to EEO regulations.
- Handles employee relations counseling, outplacement counseling, and exit interviewing.
- Participates in administrative staff meetings and attends other meetings.
- Maintains company organization charts and employee directory.
- Assists in evaluation of reports, decisions, and results of department in relation to established goals.
- Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
- Maintains Human Resource Information System records and compiles reports from database.
- Maintains compliance with federal and state regulations concerning employment.
- Performs customer service functions by answering employee requests and questions related to areas covered by Human Resources.
- Verifies I-9 documentation and maintains books current.
- Submits the online investigation requests and assists with new employee background checks.
- Conducts audits of various payroll, benefits or other HR programs and recommends any corrective action.
- Assists with the preparation of the performance review forms.
Assists or conducts various research projects and/or special projects, as needed. - Assists with processing of terminations.
- Makes photocopies, faxes, and performs other clerical functions in relation to Human Resources needs
- Files papers and documents into appropriate employee files.
- Prepares correspondence in relation to Human Resources matters.
- Handles Unemployment Compensation claims
- Handles Workers Compensation claims.
- Prepares new employee files.
Performs other duties as assigned.
Required Qualifications
- Bachelor’s Degree preferred. Associate degree from a two-year college or technical school or other equivalent combination of education and experience.
- Computer literacy: Experience with Microsoft Word and Excel and email
- Strong written and oral communication skills.
- Current Criminal background check, FBI background check and Child Abuse Clearance.
- Ability to work with all levels of internal staff and management as well as external clients and vendors.
- Considerable knowledge of principles and practices of personnel administration, effective oral and written communication skills, excellent interpersonal skills.
Competencies
- Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
- Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.
- Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
ASSOCIATE DIRECTOR
Job Summary
To streamline our organizational operations, effectively and efficiently direct operational budgets, improve revenue, direct our business strategy, and enhance relations with internal & external stakeholders, staff, and surrounding communities.
Job Duties & Responsibilities
- Responsible for leading RFCS in a manner that supports and guides the organization’s mission and vision, as defined by the Board of Directors.
- Develop positive relationships with key stakeholders, and government agencies such as Support Coordination Organizations, Office of Developmental Programs, Department of Health.
- Responsible for communicating effectively with the Management team and providing, in a timely and accurate manner, all information necessary for Management to function properly make informed decisions.
- Develop and implement strategic plans that meet business goals and objectives created in partnership with the Management team.
- Recruit and develop a team of senior leaders to manage critical business functions.
- Build an effective team of leaders by providing guidance and coaching to subordinate managers
- Quality Management:
- Oversee EIM Entry and completion
- Manage EIM data, analysis, and reporting (monthly, quarterly, trend tracking and evaluation).
- Incident management staff retraining.
- Staff training tracking for all residential staff.
- New hire onboarding/training for Supervisors or Managers.
- Compliance:
- 6400 compliance oversight across the entire program.
- Ensure 6400 audits are completed, and findings are resolved in a timely manner by Program Manager.
- Track repeat violations in 6400 audits for trends.
- Maintain oversight of consumer books to ensure that all books are compliant for unannounced audits.
- Ensure all consumer appointments are compliant. That means all
Appointments are kept, documents are properly completed, documents are provided to the office in a timely fashion. - Documents are filed in the consumer files appropriately.
- Appointments scheduled are within the compliance window
Consumer finances. - All PEX cards are funded at the beginning of the month.
- Oversee all reconciliations in a timely manner (weekly).
- Ensure all HRST updates are completed every 90 days or whenever there is a major medical change.
- Facilitate MAR compliance across the entire program.
- Quality of life:
- What are we doing to ensure we are giving the individuals the best quality of life.
- Takes Responsible for the overall wellness of the individuals.
- Ensure that the nutrition and diet of the individuals are adhered to.
- Review the weights, behavior patterns, crisis management and hospitalizations of our individuals.
- Track progress of communication goals of our individuals.
- Ensure that the community activity calendars are created monthly and followed.
- Review and approve quarterlies, lifetime medical and ARU.
- Responsible for quarterly checks of SSI and health insurance coverage eligibility
- Workforce:
- Review DSP Staffing levels and manager coverage.
- Performance Management review of DSPs and impact on staffing capacity.
- Review the quality of staff and care we provide to our individuals.
- Capacity Management:
- Work with HR to recruit for open positions.
- Review ISPs for potential intakes and fit with individuals in our program.
Required Qualifications
- Masters or bachelor’s degree in related field.
- Must have a minimum of five years’ experience as a manager with responsibility for providing residential services for individuals with intellectual disability, developmental disability, autism and/or serious mental illness.
- Previous experience in a senior leadership role.
- Demonstrated ability to develop and implement successful strategic plans.
- Deep understanding of financial strategies and finance-related performance metrics.
- Strong aptitude for verbal and written communication, presentation, and relationship development.
- In-depth knowledge of ODP regulations, 6400 regulations, Regulatory Compliance Guide, and DPW.
- FBI clearance and PA Criminal Background Check.
Competencies
- Ability to effectively communicate the organization’s mission to staff, volunteers and the overall community.
- High level strategic thinking and planning.
- Ability to envision and convey the organization’s strategic future to the staff, management, volunteers and internal & external stakeholders.
- Solid organizational abilities, including planning, delegating, program development and task facilitation.
- Excellent organizational written, and verbal communication skills.
- Strong financial management skills, including budget preparation, analysis, decision making and reporting.
- Previous success in establishing relationships with individuals and organizations of influence including partner agencies and volunteers.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Administrative Assistant
Job Summary
Reporting directly to the CEO and COO, performs a wide range of complex and confidential administrative and clerical support duties. The individual will work in conjunction with all administrative staff, ensuring the sufficient delivery and completion of all tasks assigned as needed per administrative staff in their prospective departments. The individual will have the ability to multi-task and work in a fast-paced environment and be flexible. Requires excellent communication and interpersonal skills, ability to use the full Microsoft Office suite, and ability to provide information and service to a wide range of internal and external contacts. Job requires individuals to be in the field and in our sites several days a week. The ability to digitize our files and information.
Job Duties & Responsibilities
- Provides wide range of administrative support to the CEO and COO.
- Prepares reports, memos, letters, and other documents and distributes.
- Ability to travel to our sites up to 2 or 3 days a week.
- Filing and retrieving corporate records, documents, and reports.
- Key person to digitizing our records in operations, in sites and human resources.
- Ability to coordinate with department heads to organize files, digitize online and then maintain..
- Coordinates appointments, staff events and meetings while ensuring they have all documentation.
- Uses multiple technical applications including word processing, database management, spreadsheets, graphics and presentation software, electronic calendar, email, and Internet.
- Answers and routes phone calls, mail and e-mail messages and may handle wide-range information dissemination.
- Assistance to Human Resources in coordination of digitizing files online and as needed.
- CLA site inspections.
- Manage social media accounts.
- Communicate verbally and in writing to assure documentation and provide information.
- Type and create documents as needed.
- Other Duties as assigned.
Required Qualifications
- Ability to organize a daily workload by priorities.
- Must be able meet deadlines in a fast-paced quickly changing environment.
- A proactive approach to problem-solving with strong decision-making skills.
- High School Diploma.
- Active Driver’s license.
- Work Physical and TB Screening.
- Willingness to undergo a background check.
Competencies
- Verbal and Written skills.
- Attention to Details.
- Confidentially.
- Planning and Organizing.
- Customer Service Orientation.
- Reliability.
- Interpersonal Skills.
- Stress Tolerance.
- Teamwork.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
CLA Site Supervisor
Job Summary
Reporting directly to the CEO and COO, performs a wide range of complex and confidential administrative and clerical support duties. The individual will work in conjunction with all administrative staff, ensuring the sufficient delivery and completion of all tasks assigned as needed per administrative staff in their prospective departments. The individual will have the ability to multi-task and work in a fast-paced environment and be flexible. Requires excellent communication and interpersonal skills, ability to use the full Microsoft Office suite, and ability to provide information and service to a wide range of internal and external contacts. Job requires individuals to be in the field and in our sites several days a week. The ability to digitize our files and information.
Job Duties & Responsibilities
The CLA Site Supervisor has responsibility for shift coverage and staffing emergencies; monitors Direct Care Professionals to ensure that ISP’s, 6400 regulations and policies and procedures are followed at all times, through direct observation and measurement of job performance. The CLA Site Supervisor is also responsible for on-going training of all employees under their direct supervision. This CLA Site Supervisor ensures that the rights of the Individuals are always observed, and that the safety and well-being of the Individuals is protected at all times. The CLA Site Supervisor prepares or assists in preparing written reports; including daily case notes, medical logs, activities and training schedules, incident reports and other documentation as required. This professional works in conjunction with the Program Specialist.
- Ensure that all Individuals are being treated with respect and dignity and that the rights of the Individuals are observed at all times.
- Manage and direct the Direct Support Professionals (DSPs) and all activities related to the care of and quality of life of the Individual/s within a Community Home.
- Assist the Program Specialist to coordinate the training of all DSPs on DPW 6400 Regulations and applicable policies and procedures.
- Assist the Program Specialist to maintain and assure DPW 6400 compliance of the Individuals medical records and program records.
- Manage schedules for Individual’s medical and dental appointments.
- Participate and oversee medical, dental, vision, and overall care follow up appointments for the individual.
- Completes a financial audit versus supplies/food purchased in the home; non-food, food, gas, etc., and individual monies; and balance and reconcile monetary allowances accurately on a biweekly basis.
- Assist as needed in the interviews prospective DSPs and makes recommendations for home hiring.
- Perform new hire (CLA) site specific orientation and training.
- Ensures that DSPs complete job responsibilities as outlined in respective job descriptions.
- Delegates responsibilities to DSPs as appropriate and meets with employees as required.
- Meet with DSPS on a regular basis to address company policy and procedures.
- Participates in certification of new hires and existing employees when applicable.
- Meet with DSPS and complete Performance Evaluations for DSPs under direct supervision as needed on a regular basis at least annually.
- Meet with management team on a regular basis to plan and contribute to company strategies.
- Coordinate and ensure competent skill level with the training department for DC Professionals.
- Train DSPs on applicable site-specific areas of general Fire Safety, Evacuation Procedures and responsibilities during Fire Drills.
- Review the location of the designated meeting place outside of the Home with DSPs and Individuals, in case of a fire or a drill.
- Supervise the periodic review of Fire Safety, Evacuation Procedures, responsibilities during Fire Drills, the designated safe place outside of the building or within the fire safe area in the event of a fire.
- Ensure that the DSPs are aware of Fire Extinguishers, location of and maintenance of Smoke Detectors and the operation of Fire Alarms, and the steps involved in notifying the local Fire Department in the event of a fire.
- Coordinate the training and certifications with the training department for needed skills of all DC Professionals.
- Adhere to safety standards and regulations.
- Participate in the initial assessment, update and applicable recommendations for the development of the ISP, ISP Annual.
- Update and all ISP revisions.
- Ensure that ISP is implemented as recorded and guide the DSPs on the accurate execution of the ISP.
- Assist in the training of the DSPs on the assessment and implementation of the Individual/s ISP and supervise the completion of assessments.
- Review and report any ISP content discrepancies to the Program Specialist, Residential Director and DC Professionals.
- Check, sign and date Individual’s participation and progress toward outcomes daily and on a monthly basis..
- Report any changes related to the Individual’s needs to the Program Specialist, Supports Coordinator and DSPs, when applicable.
- Review the ISP with the Individual and DSPs, document the session and provide documentation to Program Specialist.
- Recommend and coordinate revisions to a service or outcome in the ISP with Program Specialist.
- Participate in the completion of the 3 month review of the ISP and attend other meetings related to the Individual, e.g., QEST, Team meetings, Medical, or special needs meetings.
- Oversee and coordinate with DSPs the services provided to an Individual to ensure that the Individual is receiving best opportunities.
- Coordinate training of DSPs with training department to ensure that all employees are trained on how to effectively communicate with verbal and nonverbal Individuals..
- Oversee and evaluate services provided by agencies, community organizations and external stakeholders.
- Work with Program Specialist and DSPs in developing and implementing provider services.
- Maintains open communications with individual’s program specialist, day program, parents, family members and significant other/s.
- Ensures that the DSP assists the Individual/s at all medical and dental appointments.
- Monitors the process for maintaining Individual’s health-care records using the HIRS (Health Information Recording System) and HIPAA laws
Ensure that medication logs are reviewed on daily basis and assure compliance. - When applicable, conduct medication observations and complete MAR reviews for the initial and the annual practicum..
- Coordinates and/or transports Individuals to day program and medical appointments, as required.
- Manage and administer financial accounts for Home: operating expenses, non-food, food, gas, etc., and Individual monies; and accurate daily balance and reconcile monetary allowances accurately on a biweekly basis.
- Possess a working knowledge of Reliance Family Care Services, Inc. Employee Handbook.
- Supervise the overall upkeep of the Home.
- Complete work orders as needed and obtain quotes as deemed necessary by the accounting department.
- Monitor mileage tracking logs as required.
- Reviews and authorizes time sheets/time clock as needed.
- The intent of this description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job..
- Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
- Performs other duties as required.
Required Qualifications
- BA degree in related field with two years of experience or Associate degree and three years of related experience or High School Diploma or equivalent with five years of experience.
- Valid Driver’s License.
- Minimum of two years working with people in a customer service, health/human services or business environment.
- Demonstrated supervision of others in a Direct Care Community Home environment.
- Responsible for employees who provide the overall care, health, safety and supervision of others.
- Ability to read and understand English as it relates to reading medical prescriptions, directions, recipes, policies, procedures and directions for managing the daily life and activities of Individuals and a safe and healthy home.
- Proven communication skills both written and verbal.
- Patient and caring work attitude.
- Able to effectively multitask.
- Math aptitude.
- Health conscious and organized in maintaining clean, safe environment.
- Demonstrated home management skills, to include, budget management, cleaning, menu preparation and nutrition and emergency steps.
- Strong team player.
- Physical dexterity.
- Must be able to lift 40 lbs., able shovel snow and climb stairs and physically adept at doing household chores.
- Computer Literate
Competencies
- Proven Supervisory skills.
- Ability to direct and advise others in the execution of their duties.
- Skilled at giving direction and able to train employees on job related content.
- Demonstrated care-giving skills.
- Able to evaluate and assess Individuals’ behavior and make applicable recommendations.
- Ability to follow written directions/plans and record results
Demonstrated home management expertise. - Skilled at budget/financial management.
- Effective at managing crisis to resolution.
- Ability to keep accurate records.
- Work well under pressure.
- Proficient at working with others for common goal.
- Attention to detail and accuracy.
- Consistently show sound judgment.
- Ability to adapt to spontaneous situations.
- Successfully complete physical examination within 12 months prior to employment and every 2 years thereafter including a TB Screening
State of PA Criminal Background Check. FBI fingerprint background check if resident of Pennsylvania for less than two years.
Working Conditions
This is a full-time position. As discussed at time of hire, your schedule is set for minimum 40 hours per week worked weekdays with flexibility based upon presence in residential work locations each workday covering overlapping shifts unless otherwise scheduled. Please note on-call or occasional earlier entry, evening and weekend work may be required as job duties demand.
Residential Program Manager
Job Summary
This position manages ODP licensed Residential Program. This role manages supervisors and/or individual contributors and delegates tasks and activities of staff to ensure program and quality standards are met.
Job Duties & Responsibilities
- Manage the ODP licensed Residential Program.
- Direct Reports include Program Specialist and Supervisors.
- Responsible for scheduling Direct Support Professionals and covering shifts as necessary.
- Participates in residential hiring and onboarding.
- Drive the management vision for the programs.
- Improve the quality and incident management of the program.
- Responsible for developing the team in the residential program.
- Manage the headcount for the residential program to ensure we are meeting/exceeding staffing capacity.
- Manage the inventory for the residential program (vehicles, supplies, grocery, consumer funds, etc.).
- Manage direct reports including, but not limited to, staff evaluations, monitoring and scheduling required staff training, seminars, and conferences.
- Oversee the residential budget and work with staff schedules to ensure overtime stays within guidelines.
- Monitor fiscal, medical, personal and ISP documentation of consumers to ensure accuracy.
- Serve as an active member of each consumer’s Inter-Disciplinary Team (IDT), which includes involvement in Individual Habilitation Plan development.
Submit monthly written reports to the appropriate individuals outlining operational status, progress, and concerns. - Ensure that staff is documenting accurate and current plans accurately, to ensure the consumer’s overall needs are being met, i.e. employment, recreational, emotional.
- Serve as on-call back up for coverage and/or emergencies.
- Manage the Supervisor weekends On-Call rotation.
- All other duties as assigned as it relates to the position.
Required Qualifications
- Bachelor’s degree or an associate degree.
- Minimum of 5 years of experience working with individuals with intellectual disability and mental health.
- Minimum of 5 years of experience managing and supervising a team.
- Clear criminal history, medical/tuberculosis screening.
- Valid driver’s license.
- CPR/First Aid certification.
- Must demonstrate effective verbal and written communication skills.
- Must demonstrate effective use of Microsoft Word, Excel and office suite products.
- Ability to use technology and learn new technology.
- Demonstrates the organization’s core competencies and solid customer service skills.
- Ability to translate 6400 regulations into practice.
- Ability to form effective partnerships with all stakeholders including family, and caregivers.
- Effectively problem solve with the ability to proactively address issues preventing escalation.
- Demonstrates ability to handle multiple projects and details simultaneously.
- Ability to work well under pressure and flexibility to respond to changing priorities, unplanned events, or emergencies.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
PROGRAM SPECIALIST
Job Summary
The Program Specialist is responsible for supporting the mission of RFC Services by coordinating all aspects of consumer care with families, caregivers, employees, and external stakeholders.
Job Duties & Responsibilities
- Coordinates all aspects of consumer support, ensuring implementation of behavior plans, regulatory and licensing compliance, maximizing consumer choice and treating all participants with personal dignity.
- Participates in the assessment, evaluation and planning of consumer support, and revising individual plans as necessary.
- Completes initial consumer assessments, updates, and discharge summaries on planned/unplanned discharges within prescribed timeframes.
- Participates in the development of Individual support plan and outcome reviews for each individual served.
- Supervises implementation of support plan bringing to the attention of supervisor any plans unable to implement.
- Assists in the development and implementation of behavioral management programs to encourage appropriate behavior.
- Contributes and implements the quality management, incident and risk management processes.
- Ensures all team members are aware of the components of the ISP.
- Engages parent(s) or caregivers on plan implementation and ongoing exchange of information.
- Provides crisis intervention as necessary to support consumers. Uses the least restrictive emergency procedure when necessary to protect the individual from injuring self or others.
- Follows intervention policies and regulations. State unusual incident standards are understood and followed.
- Ensures all documents and consumer records are accurate and submitted timely as per agency policy and procedures and regulations.
- Assists in the development and implementation of therapeutic group and individual activities to be used during non-production periods.
- Provides support to direct service staff encouraging productive activities and redirection of behaviors as necessary.
- Assist in the resolution of transportation problems or mobility needs as necessary.
- Serves on behavior intervention committee and other committees as appropriate.
- Maintains certification to administer medication. Ensure accountability systems are in place for the appropriate administration of medication.
- CPR certified and First Aid trained.
- Provide coverage for direct support professionals, if necessary.
- Participate in the development of the Quality Management Plan.
- Assures waiver compliance.
- Supervision of the residential site supervisor.
- Participates in annual 6400 licensing reviews.
- Other duties as assigned.
Regulatory Responsibilities
- Responsible for the coordination and completion of assessments within the regulated timeframes.
- Informs consumer’s team members at least 30 calendar days prior to the ISP, ISP annual update meeting or ISP plan revision; documenting all efforts in the consumer file.
- Participates in the development of consumer’s ISP, ISP annual update and all ISP revisions.
- Attends consumer ISP meetings
Acts as plan lead for consumers not supported by an SCO (support coordination organization) and is responsible for ensuring that supports and services are implemented as described in the plan for the RFC - Services licensed program the individual is enrolled.
- Reviews the ISP, annual update and all ISP revisions for consistent accuracy.
- Reports all discrepancies to the support’s coordinator and plan team members; documents all efforts to fix ISP discrepancies in the consumer file.
- Implements the ISP as written; documents efforts for ISP modification to ensure accurate outcome goals
- Supervises, monitors, and evaluates consumer services.
- Reviews, signs, and dates monthly reporting documents illustrating consumer participation and progress towards outcomes.
- Reports changes related to consumer needs to the support’s coordinator and other team members.
- Reviews the ISP with the client at the regulated timeframes, including, but not limited to, annual assessments and ISP review documentation, ISP 3-month reviews or quarterly meetings, changes in consumer needs and outcomes.
- Documents the ISP reviews relating to ISP 3-month reviews (quarterly meetings) and ISP revisions; all efforts for ISP modification as related to RFC Services’ licensed programs must be documented and placed in the consumer file.
- Provides documentation of plan reviews and recommendations to the support’s coordinator and other team members within 30 days of the ISP review meeting.
- Informs the plan team members of the option to decline the ISP review documentation as regulated.
- Recommends a revision to a service or outcome in the ISP as needed, including addition, deletion, or modification of an outcome, or service. Documents all efforts in the consumer file.
- Coordinates services provided to the consumer within the RFC Services program
- Coordinates the training of direct support professionals on the content of the Health and Safety needs section of the ISP, relevant to the service being provided by RFC Services.
- Responsible for developing and implementing the service as specified in the ISP and for each consumer.
- Responsible for the coordination and completion of assessments within the regulated timeframes.
- Reviews, signs, and dates monthly, quarterly and annual reporting documents illustrating consumer participation and progress towards outcomes.
- Supervises the periodic review of Fire Safety, Evacuation Procedures, responsibilities during Fire Drills, the designated safe place outside of the building or within the fire safe area in the event of a fire.Provides oversight on completion of the required annual training of direct support professionals, relevant to the service being provided by RFC Services.
- Supervises, monitors, and evaluates the quality of consumer services in each of the programs.
- Recommends a revision to a service or outcome in the ISP as needed, including addition, deletion, or modification of an outcome, or service.
- Documents all efforts in the consumer file.
Required Qualifications
- Master’s degree or higher from an accredited college or university and 1 year of work experience working directly with persons with ID (MR) Or;
- Bachelor’s degree required in related field with at least 2 years prior related experience working directly with persons with ID (MR) Or;
- Associates degree or 60 credit hours from an accredited college or university and 4 years work experience working directly with persons with (MR) ID.
- Clear criminal and child abuse history, medical/tuberculosis screening and drug screen. Valid driver’s license.
- Must demonstrate effective verbal and written communication skills with people from diverse backgrounds and varied abilities.
- Understands the needs of consumers and develops behavior plans that reflect consumer interests and potential, family/caregivers and funder concerns.
- Able to provide crisis intervention including de-escalation of behavior.
- Demonstrates the organization’s core competencies and solid customer service skills.
- Strong word processing skills in MS Word for Windows applications.
- Ability to translate regulations into practice. Knows the importance of effective record keeping.
- Possesses strong written communication skills
- Ability to form effective partnerships with all stakeholders including family, friends and caregivers.
- Effectively problem solve with the ability to proactively address issues preventing escalation.
Requires self-direction, independence, good time management. - Demonstrates ability to handle multiple projects and details simultaneously. Ability to work well under pressure and flexibility respond to changing priorities, unplanned events or emergencies.
- Strong assessment skills and ability to translate assessment results into service plan.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EXECUTIVE DIRECTOR
Job Summary
The Executive Director is responsible for the ongoing administration and oversight of the Residential, Home and Community Based Services and Home Care Program. The Executive Director will ensure that quality services are being provided and that there is ongoing growth and development in the program. This position involves a variety of administrative and supervisory functions and is the designated Budget and Corporate Compliance Officer.
Job Duties & Responsibilities
- Responsible for ensuring and monitoring adherence to all Department of Welfare and Waiver regulations.
- Possess a working knowledge of 6400 regulations and Regulatory Compliance Guide.
- Ensure RFC follows all applicable federal, state, and local laws and regulatory Agencies.
- Provide administrative oversight of all day-to-day operations of assigned residential homes, Home and Community Based Services and Home Care Program.
- Create and maintain a stable workforce, including provision of oversight to the recruitment, hiring, supervision, and evaluation processes for direct care employees.
- Develop, recommend, and implement new systems and programs designed to meet resident and agency needs.
- Participate in program development including the establishment of annual programmatic goals and objectives.
- Establish and maintain effective channels of communication with all stakeholders.
- Evaluate each assigned residence and coordinate admissions/discharges and provision of services to meet the needs of the residents/clients.
- Assist in maintaining the Agency policy to be consistent with ODP and MCO regulations.
- Maintain responsibility and oversight of organizational Performance Improvement activities detailed in the Quality Management Plan of the Agency.
- Coordinates all aspects of consumer support, ensuring implementation of behavior plans, regulatory and licensing compliance, maximizing consumer choice, and treating all participants with personal dignity.
- Complete and/or review admin/manager staff performance evaluations (quarterly and annually) within required agency timeframes.
- Prepare and/or maintain adherence to the approved budget for related agency programs.
- Ensure that all Individuals are being treated with respect and dignity and that the rights of the Individuals are always observed.
- Act as role model to consumers and staff.
- Ensures all team members are aware of the components of the ISP. Engages parent(s) or caregivers on plan implementation and ongoing exchange of information.
- Ensures all documents and consumer records are accurate and submitted timely as per agency policy and procedures and regulations.
- Participation in annual licensing reviews across all three lines of business.
- Meet with the leadership team on a regular basis, to plan and contribute to company strategies.
- Possess a working knowledge of Reliance Family Care Services, Inc. Employee Handbook.
- Any additional duties as assigned.
Partnerships & Collaborative Relationships
- Establishes and maintains ongoing effective relationships with all stakeholders to promote continuity of care and ensure quality services through coordinated efforts.
- Identifies and communicates significant events to appropriate team members responsible for care and coordination of all services.
- Leads and manages RFC in accordance with Board policies, Bylaws, stated mission and vision of the company.
- Maintains open communications with individual’s program specialist, day program, parents, family members and significant other/s.
- Maintains positive and transparent relationships with all monitoring agencies. Provides information, responds to requests, promptly and thoroughly responds to all consumers, family, funder and other stakeholder concerns.
- Represents RFC Services in a professional light.
Regulatory Responsibilities
- Responsible for the coordination and completion of assessments within the regulated timeframes.
- Reviews, signs, and dates monthly, quarterly and annual reporting documents illustrating consumer participation and progress towards outcomes.
- Supervise the periodic review of Fire Safety, Evacuation Procedures, responsibilities during Fire Drills, the designated safe place outside of the building or within the fire safe area in the event of a fire.Provides oversight on completion of the required annual training of direct support professionals, relevant to the service being provided by RFC Services.
- Supervises, monitors, and evaluates the quality of consumer services in each of the programs.
- Recommends a revision to a service or outcome in the ISP as needed, including addition, deletion, or modification of an outcome, or service. Documents all efforts in the consumer file.
Required Qualifications
- Must hold a four-year degree, (a master’s degree is preferred).
- Must have 5 years of experience, working directly with persons with Intellectual Disability and Mental Health.
- Minimum of 5 years of administrative or supervisory experience. Additional management experiences in a health care, non-profit management, or human services related field, are welcomed.
- Clear criminal and child abuse history, medical/tuberculosis screening, and drug screen. Valid driver’s license.
- Must demonstrate effective verbal and written communication skills with people from diverse backgrounds and varied abilities.
- Able to provide crisis intervention including de-escalation of behavior.
- Ability to translate regulations into practice, knows the importance of effective record keeping and possesses strong written communication skills.
- Ability to form effective partnerships with all stakeholders including family, friends and caregivers.
- Requires self-direction, independence, good time management.
- Demonstrates ability to handle multiple projects and details simultaneously. Ability to work well under pressure and flexibility to respond to changing priorities, unplanned events, or emergencies.
- Strong assessment skills and ability to translate assessment results into service plans.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
FRONT DESK RECEPTIONIST
ADMINISTRATIVE SUPPORT
Job Summary
The individual will work in conjunction with all administrative staff, ensuring the sufficient delivery and completion of all tasks assigned as needed per administrative staff in their prospective departments. The individual will have the ability to multi-task and work in a fast-paced environment and be flexible.
Job Duties & Responsibilities
- Responsible for opening the office on time.
- Responsible for checking voicemail messages.
- Manage monthly staff calendar for appointments, staff events and meetings.
- Greet visitors and determine whether they should be given access to specific individuals.
- Assist with making follow-up calls/communicating with staff (bulk mailing, phone calls, text messages).
- Assist Human Resources in screening and interviewing potential employees for hire.
- Assist Human Resources with monthly LEIE screening checks for all employees and contractors.
- Place orders for vendors.
- Ordering office supplies/snacks/Cleaning supplies for Office cleaner.
- Following up on office maintenance issues.
- Prepare responses to correspondence containing routine inquires.
- Prepare agenda and plan for board and other meetings.
- Adding new employees to company spread sheets (call-out log, office365 documents etc.).
- Following up on office maintenance issues.
- Manage social media accounts
Communicate verbally and in writing to assure documentation and provide information. - Type and create documents as needed
Additional duties as assigned.
Required Qualifications
- High School Diploma, Business College Training preferred.
- Competent Computer Skills, including MS Office.
- Internet skills including use of emails, group message and data.
- Valid drivers’ license with good standing.
- State of PA Criminal Background check.
Competencies
- Verbal and written skills
Attention to details. - Confidentiality.
- Planning and Organizing.
- Customer Service Orientation.
- Reliability.
- Interpersonal Skills.
- Stress Tolerance.
- Teamwork.
Working Conditions
Routine office environment. Must be able to drive an automobile/ van and have a valid driver’s license. May be required to lift and/or physically support consumers independently or with other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.